Senior Product Designer, Customer Lifecycle

Tabby is hiring a Senior Product Designer, Customer Lifecycle for a remote role open to applicants in Serbia. Level rates it ; you can apply on Tabby.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
Level classes it as a senior role.
Tabby has 45 other open roles on Level.
Posted in the last few days.

AI in this role

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.

About the role
We're looking for a Senior Product Designer to own the B2C customer journey inside the Tabby app.

Different product teams build different products — Tabby Card, Tabby Cash, BNPL — and they often do it apart from each other. The experience is not always consistent or whole. Your mission is to look at the product the way one customer does, and make it feel like one ecosystem.

The B2C Life Cycle team owns that journey. In practice, that means activation: onboarding, communicating the value of each product, activating financial products, and getting the customer to a first transaction. After that, you design how we keep explaining the value so people come back and keep transacting. You will also work on the subscription and help develop the Tabby+ model.

Why join

A rare brief: own how a customer experiences the whole app, not one feature inside one team
Concrete problems with visible impact — first transaction, return, and a subscription people choose to keep
A strong cross-functional team — product, research, content, and engineering — all invested in quality

What you will be doing

Look across consumer products and design the experience as one customer journey, so Tabby feels consistent and whole
Design onboarding that explains the value of the products in plain language and gets a new customer oriented
Design activation of financial products — Tabby Card, Tabby Cash, and BNPL — through to the first transaction
Design the moments and communication that bring people back after the first transaction and keep them transacting
Shape the subscription experience and help grow s part of the same journey
Work with product teams that ship on their own, and hold the seams between their products so the customer does not feel the org chart
Work closely with your Product Manager to unpack the problem and turn it into a design that serves both the customer and the business
Collaborate with UX Researchers to validate assumptions, and with a UX Writer to make the value of each product clear
Partner with engineering throughout delivery and own the quality of what ships to production

What you will need

5+ years of product design experience, with meaningful time on consumer products at scale
Strong systems thinking: you can hold several products in one journey, including states, edge cases, and the handoff from one product to the next
Ability to simplify: you can take a fragmented, multi-product experience and make it feel like one product a person can move through
Strong product thinking: you understand business goals and customer needs equally well, and you know how to balance them
A portfolio showing end-to-end ownership, from problem framing to polished, production-ready UI
Experience working in cross-functional teams with product managers, researchers, writers, and engineers
High craft standards and real care for what reaches users
You know how to optimize your workflow with AI tools and use them to work faster and smarter

Nice to have

Experience with fintech, consumer finance, subscriptions, or lifecycle work: onboarding, activation, retention
Experience designing across several products that have to feel like one
Experience with growth mechanics: first transaction, habit, and return
Experience contributing to or working within a design system

How we rate this

Senior Product Designer, Customer Lifecycle at Tabby rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.