Senior Product Designer, Payments

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

GrabFin is building the fintech services of tomorrow for the people of Southeast Asia. Today, more than 6 in 10 Southeast Asians are unbanked or underbanked and GrabFin aims to change that by empowering everyone with simple, transparent, and flexible financial products and payment experiences.

The Payments team at Grab is dedicated to crafting a seamless and unified payment journey for all users - whether online or offline. We are a dynamic, cross-functional team focused on delivering, high-quality experiences that meet user needs. By understanding our users, we design solutions that not only enhance usability but also drive meaningful growth.

Get to Know the Role

As a Senior Product Designer on the Payments team, you will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

You will directly report to the Senior Design Manager, Payments and be based onsite at Grab One North office.

The Critical Tasks You Will Perform

• Own Product Design outcomes in a problem space team, effectively and engaging in with the team and their stakeholders; with growing influence on adjacent teams.
• Ensure we design the right experiences - aligning stakeholders to achieve balanced business-driving user-centeredness.
• Effectively explain rationales, insights, processes and standards in a compelling and engaging manner to stakeholders.
• Own team discovery discussions, workshops and problem exploration activities, facilitating collaboration and idea generation within the team.
• Own solution discovery and delivery in your problem space team.
• Apply design-thinking frameworks and user-centered principles to guide the team in exploring the problem space.
• Design impactful new product experiences and features; creating end-to-end flows for complex user experiences.
• Demonstrate consistent, engaging, impactful interaction design by the application of human factors and HCI to complex problems.
• Contribute to the design system by owning and documenting new components and/or enhancements to existing components.
• Leverage prototyping to ensure delivery of seamless and delightful experiences.

What Essential Skills You Will Need

• 4+ years of experience, with a portfolio demonstrating design process, shipped work, and influence.
• Experience working on cross-functional product teams.
• Strong fundamentals in interaction and visual design craft and practice.
• Experience coaching others in interaction design, visual design, or prototyping.
• Proficiency in mobile and front-end web standards, development, and tools like Figma, Protopie, After Effects. Experience in Service Design, User Research, Front-end Development, Accessible Design, or Design Systems is advantageous.
• Stay updated with the latest advancements and experimenting with new approaches to enhance design outcomes.
• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.