Senior / Product Manager, Data Analytics (SC)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Learn more about GovTech at tech.gov.sg.

A product manager to manage an analytics and AI system for Singapore Customs.

Job Summary
As a Product Manager at GovTech, you will play a pivotal role in transforming government services through data-driven insights. You will bridge the gap between business needs and technical solutions, leveraging data analytics to identify opportunities for improvement, optimize processes, and enhance decision-making across various government initiatives.

Job Responsibilities

• Collaborate with various government agencies and stakeholders to understand their business processes, challenges, and data requirements.
• Translate complex business problems into clear, actionable data analytics requirements and user stories.
• Perform in-depth data analysis using various analytical tools and techniques to identify trends, patterns, and insights from large datasets.
• Develop and implement data visualization dashboards and reports to communicate key findings and recommendations to both technical and non-technical audiences.
• Evaluate the effectiveness of digital services and initiatives using data-driven metrics and provide recommendations for optimization.
• Work closely with data engineers, data scientists, and developers to ensure the successful implementation of data solutions.
• Conduct stakeholder interviews, workshops, and user acceptance testing (UAT) to validate solutions and ensure they meet business needs.
• Stay abreast of industry best practices in data analytics, business intelligence, and digital government.
• Contribute to the continuous improvement of GovTech's data analytics capabilities and frameworks.

Job Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, Statistics, Economics, or a related quantitative field.
• Minimum of 3 years of experience as a Product Manager, with a strong focus on data analytics projects.
• Proficiency in data manipulation and analysis tools (e.g., SQL, Python, R).
• Experience with data visualization tools (e.g., Tableau, Power BI, QlikView).
• Strong understanding of data warehousing concepts, ETL processes, and data modeling.
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Experience in the public sector or with government digital services projects is a plus.
• Familiarity with agile methodologies is advantageous.

As a product manager, you will also have to plan and manage product budget, schedule, backlogs, vendors and stakeholders.

The job scope include

• Overall incharge of the product development
• writing paper for funding
• drafting contracts document, calling tender when required and conducting tender evaluation with a group of appointed working group
• overall incharge of managing security implementation and ensuring governance in compliance with the government and the agency's security policies and guidelines.
• overall incharge of any audits conducted on the product that include the ICT implementation and security controls, funding and procurement aspect.
• organising meetings
• manage contracts and cntractors
• scan market for latest technology to scale the product
• liaise with product vendors/ principals including inviting suitable product vendors to demonstrate and present their product to product owners and stakeholders, plan adoption of the product after obtaining endorsement from stakeholders
• work with a team of data engineers, software engineer and sdata analysts to ensure product implementation and scaling
• manage budget and schedule to meet the target

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

Subject to the nature of your job role that might require you to be onsite during fixed hours.

Please note that this will be a 2-year fixed term contract.