Senior Product Support Engineer

AI in this role

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Requirements:

Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) – Must.
Proven problem-solving skills with a strong sense of customer commitment – Must.
Excellent English communication (written and verbal) and interpersonal skills – Must.
Experience in Technical Support OR Networking OR QA of Network/Security products – Advantage.
Prior experience with Linux and other Unix operating systems.
Skills with routing protocols (BGP, OSPF) – Advantage.
Prior scripting experience (Python, Perl, Shell) - Advantage.

Key Responsibilities:

Become a focal point for technical issues for our clients and make sound decisions quickly.
Having a strong customer focus is a must, paired with demonstrable Troubleshooting and Networking competency.
Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
Analyzing customer feature requests and forwarding them for higher-level escalations.

Legal Notice:

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

How we score this

Senior Product Support Engineer at Thales scores 34 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.