Senior Product Support Engineer

Thales is hiring a Senior Product Support Engineer. Level rates it ; you can apply on Thales.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 3,600+ other open roles at Thales.

AI in this role

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Requirements:

Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) – Must.
Proven problem-solving skills with a strong sense of customer commitment – Must.
Excellent English communication (written and verbal) and interpersonal skills – Must.
Experience in Technical Support OR Networking OR QA of Network/Security products – Advantage.
Prior experience with Linux and other Unix operating systems.
Skills with routing protocols (BGP, OSPF) – Advantage.
Prior scripting experience (Python, Perl, Shell) - Advantage.

Key Responsibilities:

Become a focal point for technical issues for our clients and make sound decisions quickly.
Having a strong customer focus is a must, paired with demonstrable Troubleshooting and Networking competency.
Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
Analyzing customer feature requests and forwarding them for higher-level escalations.

Legal Notice:

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

How we rate this

Senior Product Support Engineer at Thales rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.