AmazonSenior Program Manager, AMZL Field Support
Amazon is hiring a Senior Program Manager, AMZL Field Support in Nashville, United States. It pays $104k-$155k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions program management, vendor management and fleet operations among its tools and skills.
- Level classes it as a senior role.
- Amazon has 21,000+ other open roles on Level.
AI in this role
Own reliability and performance of critical fleet technology platforms across the middle mile transportation network.
You will work backward from network needs to diagnose root causes of device failures, implement systematic repair strategies, and drive continuous improvement initiatives that strengthen fleet technology reliability. You will own vendor relationships, establish performance accountability mechanisms, and coordinate device strategy across transportation networks, aligning shared vendor relationships and measurement standards to unlock scale and consistency.
Key job responsibilities
- Own end-to-end device operations and repair program execution for critical fleet technology platforms across the middle mile tractor, trailer, and intermodal fleet, defining program strategy and driving teams inside and outside the organization to deliver
- Manage third-party vendor relationships and performance — including SLA enforcement, cost efficiency, and repair quality — while partnering with product engineering and OEM teams to diagnose systemic device failures and accelerate resolution
- Analyze device health and failure data to identify root causes, implement preventive maintenance strategies, and build reporting mechanisms that enable proactive issue identification and data-driven decisions
- Coordinate device repair strategy across transportation networks, aligning intake mechanisms, vendor relationships, and measurement standards to capture scale and reduce complexity
- Communicate program status, technical risks, and recommendations clearly to senior leadership through well-structured narratives and regular business reviews
A day in the life
You might start the morning reviewing overnight device health trends and triaging new failure reports with your engineering counterparts. By mid-morning you are on a call with a repair vendor, working through turnaround-time gaps and agreeing on corrective actions. After lunch you pull together data for a leadership review, translating repair metrics into a clear narrative about fleet readiness. Later you join a design review with the product team to weigh in on a hardware change that could reduce a recurring failure mode. Throughout the day you move between strategic planning and hands-on problem solving, keeping multiple programs on track.
About the team
The Middle Mile Fleet Technology team is responsible for keeping Amazon's fleet technology running reliably at scale. We sit at the intersection of hardware engineering, service operations, and vendor management, and our work directly affects delivery performance across the network.
We are a collaborative group that values clear thinking, practical solutions, and a willingness to get into the details. If you enjoy solving complex operational problems and want to see the real-world impact of your work every day, this is a great place to be.
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
How we rate this
Senior Program Manager, AMZL Field Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where fleet operations was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where cross functional collaboration was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Vendor Management, Fleet Operations, Data Analysis, and Cross Functional Collaboration. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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