Senior Program Manager, APAC/TR/ZA Payment Business Operations

Amazon is hiring a Senior Program Manager, APAC/TR/ZA Payment Business Operations in Mumbai, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, operations and stakeholder management among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.
Posted within the past week.

AI in this role

Lead operational excellence and partner management for next-generation online payment systems across APAC, Turkey, and South Africa.

program-managementoperationsstakeholder-managementmetrics-analysis

Join Amazon's APAC/TR/ZA Payment Business Operations team as a Senior Program Manager in Bombay, India. You'll drive operational excellence for our next-generation online payment systems, managing business health for Payments and Gift Cards across APAC, Turkey (TR), and South Africa (ZA). Your role will be crucial in resolving operational issues that impact customer experience and payment performance. You'll collaborate with global teams, manage third-party partnerships, and lead initiatives to enhance our payment offerings.

Key job responsibilities
• Lead partner assessments, contract negotiations, and launch readiness for new payment projects
• Drive improvements to address customer pain points within the Payments organization
• Manage operational relationships with third-party partners and internal stakeholders
• Identify operational gaps and set requirements for new projects
• Oversee medium to large-sized business operations projects
• Train analysts on internal escalation responses and customer service resolution
• Collaborate with business and technical teams to support new payment products
• Work with technology teams to improve payment processing performance
• Define and analyze metrics to assess performance and trends

A day in the life
As a Senior Program Manager, you'll start your day by reviewing key performance indicators for APAC/TR/ZA payment systems. You might then lead a cross-functional meeting to address a customer experience issue, followed by a strategic planning session for an upcoming product launch. In the afternoon, you could find yourself analyzing data to identify improvement opportunities or mentoring team members on best practices in payment operations.

About the team
The APAC/TR/ZA Payment Business Operations team is the central hub for payment customer experience and performance issues. We collaborate with diverse internal stakeholders, including Customer Service, Retail Operations, Finance, and Compliance, as well as external partners and banks. Our team is passionate about driving operational efficiencies and delivering exceptional payment experiences for Amazon customers across APAC/TR/ZA.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Program Manager, APAC/TR/ZA Payment Business Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, APAC/TR/ZA Payment Business Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, MH, Mumbai.
The job was posted on November 4, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementOperationsStakeholder ManagementMetrics Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where metrics analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Operations, Stakeholder Management, and Metrics Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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