Senior Program Manager, Central Operations

Amazon is hiring a Senior Program Manager, Central Operations in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery.

We are looking for a Senior Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
- Oversee gaps between teams, processes and systems
- Identify and mitigate risks (before they become roadblocks)
- Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

Basic qualifications

- Bachelor's degree
- 5+ years of program or project management experience
- Experience managing teams of 3 or more
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Business level of English and Japanese language

Preferred qualifications

- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Program Manager, Central Operations at Amazon rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.