Senior Program Manager , Delivery Experience, IN DEX

Amazon is hiring a Senior Program Manager , Delivery Experience, IN DEX in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions SQL, Excel and program management among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive customer shopping and delivery experience programs by coordinating across tech, product, and science leaders.

SQLExcel

program-managementcross-functional-leadershipdata-analysis

Amazon is seeking a Senior Program Manager to enable Amazon India build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner will partner with teams across the globe to launch and drive impact through bespoke product solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.

Key job responsibilities
As a Program Manager, you will be responsible for identifying, scoping, and delivering large end to end programs. You will have the opportunity to engage with experienced cross-disciplinary teams to conceive of and design innovative customer facing initiatives. You thrive through creating a vision, building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, significantly complex projects and break them down into manageable pieces, and then deliver them in a successful and timely manner is expected. This role will require the candidate be self-sufficient to analyze large amounts of data. So, working knowledge of SQL is critical for success. You will not be required to build data infrastructure but you will need to be comfortable querying (good foundational knowledge), be nifty with excel (power pivot), and use data to drive / influence discussions. Many a times you will have to leverage existing data generated by other BIEs to drive your programs. Other times, the exact data may not be available and you will need to be self-sufficient to not be blocked by this.

A day in the life
Your week will typically start with looking at key input/output metrics and identifying trends/concerns/opportunities. You will engage with stakeholders ad partners to track progress on goals, as well as identify opportunities to further enhance customer experience. You will crisply communicate to senior leadership on status, progress, concerns and help required to unblock key opportunities. The bottom line is to drive improvements which requires strong communication, a flair for identifying data patterns, comfort with analyzing large varied datasets, and a knack of influencing diverse set of stakeholders.

About the team
We are building products that help customers to easily identify offers which are closest to them. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer experience, followed by our focus on technology and worldwide scaling. You will work on the customer’s search experience, build new widgets that drive better discovery of products, improve personalization for the entire customer’s journey, improve our perception of speed, and scale all these products globally.

Basic qualifications

- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Proficiency with AI tools for rapid data analysis, and insight generation.
- Proven ability to drive product adoption across large, distributed organizations with diverse stakeholder groups.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Program Manager , Delivery Experience, IN DEX at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager , Delivery Experience, IN DEX is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 17, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementCross Functional LeadershipData AnalysisSQLExcel

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
What's a project where you used SQL hands-on?
Walk me through how you've used Excel in your day-to-day work.

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List these exact terms on your resume: Program Management, Cross Functional Leadership, Data Analysis, SQL, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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