Senior Program Manager, Flex SSD, BOSS

Amazon is hiring a Senior Program Manager, Flex SSD, BOSS in Bellevue, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, data analysis and strategy.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Lead strategy, optimization, and scaling initiatives to improve the cost and quality of Amazon Flex deliveries.

program-managementdata-analysisstrategystakeholder-managementprocess-improvement

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

As a Sr. Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives around improving the cost and quality of Flex Delivery. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. A successful BOSS program manager will work to improve the on-road experience of hundreds of thousands of DPs through data analysis, deep diving of barriers and pain points, and implementing thoughtful and effective standards. These improvements must also be balanced with the needs of the business and take key operational metrics into consideration. Effective stakeholder management skills are needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.

Key job responsibilities
Own the road map for improving Flex business metrics.
Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.
Effectively influence stakeholders through collaboration and effective prioritization
Make difficult resource trade-offs and align Director and senior-level leadership on inputs, outputs, and priorities.
Own key performance indicators and work closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves.
Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

How we rate this

Senior Program Manager, Flex SSD, BOSS at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, Flex SSD, BOSS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $116k-$160k a year.
The role is based in US, WA, Bellevue.
The job was posted on September 30, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisStrategyStakeholder ManagementProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Strategy, Stakeholder Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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