Senior Program Manager, In-Life Services

Amazon is hiring a Senior Program Manager, In-Life Services in Arlington, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, vendor management and fleet management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior Program Manager to lead vendor governance and fleet maintenance optimization programs for Amazon Logistics.

program-managementvendor-managementfleet-managementoperational-excellence

In Life service (ILS) is part of the larger Global Fleet Product org ( GFP) with the mission is to enable vehicle readiness across Amazon Logistics’ last mile network by building scalable maintenance, repair, and operational support programs that improve fleet availability, operational efficiency, and Delivery Service Partner (DSP) experience. ILS serves as the central organization responsible for managing and evolving the end-to-end maintenance and repair ecosystem supporting Amazon’s delivery fleet, including vendor governance, repair operations, escalation management, operational tooling, maintenance workflows, and strategic fleet readiness programs. To support Amazon Logistics’ rapidly expanding delivery network, ILS partners closely with Delivery Service Partners (DSPs), Fleet Management Companies (FMCs), Fleet Service Suppliers (FSS), product and technology teams, and external maintenance vendors to ensure vehicles remain operationally ready while minimizing disruption to DSP operations.
As Amazon’s fleet footprint and operational complexity continue to scale, fleet maintenance and repair operations remain a significant operational focus area. Fragmented workflows, inconsistent vendor execution, operational inefficiencies, and manual processes can negatively impact vehicle availability, repair turnaround times, and DSP experience. To address these challenges, ILS is continuously developing and scaling transformative maintenance programs, operational governance mechanisms, vendor management frameworks, and technology-enabled operational solutions that simplify maintenance operations, improve service consistency, and strengthen end-to-end DSP support.
ILS is looking for a Sr. Program Manager to lead vendor governance, operational performance management, and strategic maintenance initiatives across Amazon’s fleet maintenance ecosystem. This leader will work cross-functionally with internal stakeholders, Fleet Management Companies (FMCs), Fleet Service Suppliers (FSS), product teams, and external vendors to improve operational performance, establish scalable governance mechanisms, and drive improvements in vehicle maintenance and repair operations that materially enhance the DSP experience. The Sr. Program Manager will drive operational excellence across maintenance vendors by improving service turnaround time, vehicle availability, repair quality, escalation management, and operational consistency while supporting broader network transformation initiatives including Direct Maintenance Programs (DMP), close-loop repair models, inspection programs, and future-state maintenance operations.
The Sr. Program Manager will partner closely with product and technology teams to simplify workflows, improve operational tooling, and establish scalable operational processes and standard operating procedures that enable Central Operations, field teams, and vendor partners to manage fleet maintenance operations more efficiently. This leader will leverage data-driven insights and operational analytics to identify systemic operational gaps, drive root cause analysis, improve vendor accountability, and develop scalable solutions that reduce operational friction and improve network performance. Responsibilities include sourcing and analyzing operational data, defining and managing key performance metrics, identifying operational trends and risks, and translating business insights into actionable improvement initiatives that strengthen operational execution and DSP satisfaction.
The Sr. Program Manager will additionally support strategic operational initiatives related to vendor readiness, network scaling, hibernation and redeployment programs, escalation governance, and operational automation. Through partnership with business, product, and technology teams, this leader will contribute to development of scalable governance architectures, automated workflows, predictive operational insights, and system-driven operational controls that improve consistency and reduce dependency on manual intervention. Through these efforts, the Sr. Program Manager will enable Delivery Service Partners to focus on what they do best — delivering reliably and safely to Amazon customers.
This role indexes heavily on the Leadership Principles of Ownership, Dive Deep, Think Big, Deliver Results, Invent and Simplify, and Bias for Action. The role requires a combination of strategic thinking and operational execution, including the ability to navigate ambiguity, manage complex vendor ecosystems, influence cross-functional stakeholders, and drive scalable operational improvements grounded in strong data analysis and customer-focused decision making.
Key job responsibilities
• Drive end-to-end vendor governance and operational performance management across fleet maintenance vendors, Fleet Management Companies (FMCs), and Fleet Service Suppliers (FSS)
• Define and manage operational success metrics including turnaround time (TAT), vendor-controllable VORR, repair aging, burn rate, repair quality, escalation response, and DSP experience indicators
• Lead operational deep dives and root cause analysis to identify systemic operational gaps, performance risks, and opportunities to improve maintenance and repair operations
• Partner cross-functionally with Product, Program, Operations, Finance, Central Operations, field teams, and vendor leadership teams to improve operational performance and execution consistency
• Drive corrective action plans and operational improvement initiatives across vendors, stations, and network workflows based on data-driven insights and operational trends
• Support strategic maintenance transformation initiatives including Direct Maintenance Programs (DMP), close-loop repair operations, vendor onboarding, network expansion, and inspection programs
• Develop scalable governance mechanisms, workflows, and operational processes that improve visibility, accountability, and service consistency across the maintenance ecosystem
• Partner with technology and product teams to improve operational tooling, streamline workflows, reduce operational friction, and support automation initiatives
• Manage high-severity operational escalations requiring cross-functional coordination, vendor intervention, and leadership visibility
• Maintain dashboards, reporting mechanisms, and operational analytics that provide leadership visibility into key business indicators and support data-driven decision making
• Identify critical operational characteristics, vendor performance trends, and emerging network risks to proactively improve operational readiness and scalability

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

How we rate this

Senior Program Manager, In-Life Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, In-Life Services is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $116k-$160k a year.
The role is based in US, VA, Arlington.
The job was posted on August 6, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

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Skills and AI tools this role asks for

Program ManagementVendor ManagementFleet ManagementOperational Excellence

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where fleet management was part of your work. What did you do?
Tell me about a project where operational excellence was part of your work. What did you do?

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List these exact terms on your resume: Program Management, Vendor Management, Fleet Management, and Operational Excellence. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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