Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires

Amazon is hiring a Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires in Nashville, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, vendor management and logistics.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage large-scale vehicle retrofit campaigns and supply chain operations across North America delivery stations.

program-managementvendor-managementlogisticsoperations

Amazon's Last Mile In-Life Services team is looking for a Senior Program Manager, Retrofit Strategy & Execution to own the end-to-end operational execution of large-scale vehicle retrofit campaigns across North America. This role is the hands-on execution engine for retrofit programs ranging from $10M–$50M, turning approved plans into completed installations across hundreds of delivery stations with zero disruption to daily delivery operations. It will also own strategic projects to improve customer experience on both Retrofits and Tires.

You will manage the full installation lifecycle — from VIN identification and parts logistics through on-site night-shift installations, vendor coordination, completion reporting, invoice validation, and campaign closeout. You will work across fleet systems, coordinate with Delivery Service Partners (DSPs), Regional Fleet Managers (RFMs), and multiple installation vendors to keep campaigns on schedule, on budget, and at quality. This is an operationally intensive role that requires comfort with ambiguity, strong vendor management instincts, and the ability to drive execution at scale in a fast-moving logistics environment.

Travel: Up to 25% (delivery station site visits, vendor oversight, pilot installations)

Key job responsibilities
• Own the live installation schedule across vendors, delivery stations, and regions — adjusting in real time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets
• Manage daily DS/DSP communication across multiple channels to confirm vehicle availability and resolve scheduling conflicts
• Build network rollout plans — quantities, locations, and sequencing — and own PO submissions, workback plans, and procurement alignment
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership

A day in the life
This role will interact with DSPs, RFMs, product owners, and vendors nearly daily to ensure success, control cost and quality.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MI, Detroit - 115,600.00 - 160,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

How we rate this

Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $116k-$160k a year.
The role is based in US, TN, Nashville.
The job was posted on September 3, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementVendor ManagementLogisticsOperations

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Vendor Management, Logistics, and Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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