Senior Program Manager, RBS : Cost to Serve

Amazon is hiring a Senior Program Manager, RBS : Cost to Serve in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
Tools and skills the posting cites include AI Tools, program management and cost optimization.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Lead cost-to-serve governance programs and automate financial reporting workflows using AI solutions.

AI Tools

program-managementcost-optimizationgovernancereportingautomation

Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon's per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination. The UDE Governance team builds mechanisms that enable standardized tracking and reporting of upstream defect elimination (UDE) outcomes — improving cost visibility, strengthening operational metric visibility, and enabling consistent governance across high-impact cost categories.

Amazon's RBS CtS organization is seeking an experienced Senior Program Manager to lead the charter for establishing governance mechanisms and automating them through AI-powered solutions. This role serves as the primary business point of contact, engaging with RBS and Retail/FBA/Ops Finance teams to: (i) Identify improvement opportunities in UDE reporting for cost-out delivery (ii) Define the right input metrics to track operational benefits delivered by cost-out projects and (iii) standardize reporting methodologies, terminologies, and formats across teams. Once these standards are established, this leader will drive automation of the end-to-end reporting journey by coordinating with RBS Tech and Analytics teams. These automations are aimed at improving productivity of PMs across RBS by 30%. Final delivery is a world-class UDE MBR P0 reporting that is traceable to P&L — presenting a holistic view of output and input metrics for each individual cost out project.

This leader will define the project roadmap, engage with business and Finance leaders to align on reporting requirements, own the working-backward plan, and architect the automation framework. The ideal candidate is equally comfortable managing technical product delivery and presenting program health to Director-level leadership, with the judgment to navigate ambiguity in a fast-moving, high-visibility space.

Why You’ll Love This Role

• High Impact at Scale: You'll lead accurate reporting of cost out projects for the entire RBS Org.
• Build with Tech: Serve as the key business voice shaping an AI-powered automation solution that has the potential to be replicated across several Amazon orgs.
• Leadership Visibility: Own updates to senior leaders across business and Finance teams with direct influence on how the organization invests in automation long-term.

Key job responsibilities
• Business/Tech Partnership & Requirements Definition: Serve as the primary business counterpart to the analytics and tech teams.
• Working Backward Planning: Own the milestone delivery plan for above two projects. Identify risks early, adjust plans proactively, and maintain credible path-to-green narratives for leadership.
• BA Team Oversight: Manage the Business Analysts who develop MLP of the products. Iteratively capture feedbacks from Stores leaders and ensure the feedback mechanism runs smoothly, quality standards are maintained, and BAs are effectively translating domain expertise into product development.
• Quality & Trade-off Decisions: Hold a high bar on output quality. When design or quality blockers arise, make trade-off decisions that balance speed, accuracy, and adoption — escalating to senior leaders for significant calls.

Basic qualifications

- 5+ years of program or project management experience
- 5+ years of managing stakeholders in cross-functional project experience
- Experience working cross functionally with tech and non-tech teams
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred qualifications

- 2+ years of leading large complex programs experience
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Program Manager, RBS : Cost to Serve at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, RBS : Cost to Serve is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in IN, TS, Hyderabad.
The job was posted on November 11, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementCost OptimizationGovernanceReportingAutomationAI Tools

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cost optimization was part of your work. What did you do?
Tell me about a project where governance was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Cost Optimization, Governance, Reporting, and Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker