MastercardSenior Specialist, Product Experience Design
Mastercard is hiring a Senior Specialist, Product Experience Design in Dublin, Ireland. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Figma, Miro and product design.
- Level classifies it as a senior role.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Senior Product Designer creating user-centered experiences for data products and proof-of-concepts within a new product development team.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience DesignOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience Design
The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.
You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered as web, mobile, and voice applications, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
Role
• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Help de-risk the net-new data product concept by conducting user research or assisting technical experiments to validate desirability, usability, and feasibility
• Design product solutions to present complex data in a meaningful and digestible way
• Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Work on future-state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward-thinking technologies
• Explore the “art-of-the-possible”
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
All About You
• Passionate about the possibility of data-driven experiences
• Over 2 years of experience working in a world-class CX team
• Experience working/multi-tasking in a fast-paced environment
• Empathetic champion of the user
• Demonstrable knowledge of usability best practices
• Bachelor’s or Master’s Degree in Design for Interactive Media, or equivalent experience
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility
Interaction Design
• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications
“Nice To Have” Additional Experience
• Visual Design
• UX Research
• Data Visualization
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Specialist, Product Experience Design at Mastercard rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product design was part of your work. What did you do?
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where prototyping was part of your work. What did you do?
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where b2b products was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Design, UX Design, Prototyping, User Research, and B2b Products. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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