Senior Team Manager

Key Responsibilities

• Lead, coach and develop a team of professional colleagues, supporting high levels of performance, engagement and accountability.
• Create a positive and inclusive team culture that encourages collaboration, innovation and continuous learning.
• Provide clear direction, priorities and expectations to ensure successful achievement of business objectives.
• Support colleagues in navigating complexity, ambiguity and organisational change.
• Foster colleague wellbeing and psychological safety, creating an environment where individuals can perform at their best.
• Manage workforce planning and talent development

• Set day-to-day operational priorities and objectives for the team.
• Monitor team and individual performance against agreed goals and service expectations.
• Conduct regular performance and development discussions, providing constructive feedback and coaching.
• Recognise achievement and address performance gaps through appropriate performance management processes.
• Ensure colleagues have the skills, knowledge and resources required to deliver successfully.

• Identify skills gaps and development opportunities across the team.
• Provide guidance, coaching and training to support capability growth and career progression.
• Encourage knowledge sharing and best practice adoption across the team.
• Develop colleagues' ability to work independently and exercise sound judgement in decision-making.
• Support emerging leaders and build organisational capability through effective talent development.

• Lead colleagues through organisational, operational and cultural change initiatives.
• Influence adoption of new concepts, practices and ways of working.
• Identify opportunities to improve team effectiveness, colleague experience and operational performance.
• Drive modifications to processes, systems and working practices to improve efficiency, quality and outcomes.
• Encourage a culture of innovation, continuous improvement and accountability.

• Build strong relationships with business leaders, People Team Partners and key stakeholders.
• Influence stakeholders to support people initiatives, new approaches and organisational priorities.
• Communicate complex messages in a clear and effective manner.
• Represent the team's perspective in discussions with senior leaders and stakeholders.
• Conduct presentations, briefings and updates with leaders within the function as required.

• Deliver operational targets that contribute significantly to departmental performance.
• Ensure resources are effectively allocated to meet business priorities and service requirements.
• Oversee complex projects and initiatives within the team, ensuring quality delivery and achievement of objectives.
• Monitor risks, issues and performance trends and implement corrective actions where necessary.
• Exercise autonomy and sound judgement when making decisions in the best interests of the business.

• Achievement of departmental and operational performance targets.
• High levels of colleague engagement and positive employee experience outcomes.
• Strong talent development and internal progression.
• Effective implementation of organisational change initiatives.
• Improved team productivity, quality and operational efficiency.
• Positive stakeholder feedback and strong leadership credibility.
• Increased capability, autonomy and performance across the team.
• Consistent demonstration of company values and leadership behaviours.

Skills, Knowledge and Expertise

• Significant experience leading and developing professional colleagues within a complex organisational environment.
• Strong people leadership, coaching and performance management capability.
• Experience of working in a matrix management model, given Consultants will be part of a capability to which they will report indirectly.
• Demonstrated ability to manage autonomous professionals and drive results through others.
• Experience influencing stakeholders and leading the adoption of new practices and approaches.
• Strong change management and continuous improvement experience.
• Ability to manage multiple priorities and deliver operational outcomes with significant departmental impact.
• Strong analytical and problem-solving skills, with the ability to address complex issues using judgement and experience.
• Excellent communication, relationship-building and stakeholder management skills.
• Experience of implementing team management practices, colleague engagement initiatives and talent development frameworks.

• Experience leading teams through organisational transformation and change.
• Experience within a matrixed or global environment.
• Coaching or leadership development accreditation.