Senior Technical Account Manager - Turkey (Istanbul), Unified Operations

Amazon is hiring a Senior Technical Account Manager - Turkey (Istanbul), Unified Operations for a remote role open to applicants in Türkiye. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include EC2, S3 and DynamoDB.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior Technical Account Manager providing guidance on AWS cloud services, infrastructure, and technical support to enterprise customers.

EC2S3DynamoDBRdsLambdaCloudfront

cloud-computingtechnical-supportaccount-managementaws

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support and Unified Operations Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The Role As a TAM you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB and RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support and Unified Operations customers. If you wish to be at the forefront of innovation come join us!

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
• You'll advise on solutions, provide technical guidance, and advocate for the customer * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Develop trusting relationships with customers understanding their business needs and technical challenges * Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents, trade-offs, and risk management * Consult with a range of partners from developers through to C-suite executives * Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers * With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS * Provide detailed reviews of service events, monthly and quarterly metrics, detailed pre-launch planning * Solve a variety of problems across different customers as they migrate their workloads to the cloud

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment
- External customer-facing experience with the ability to clearly articulate to small and large audiences
- Ability to juggle tasks and projects in a fast-paced environment

Preferred qualifications

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
- Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc.
- Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Technical Account Manager - Turkey (Istanbul), Unified Operations at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Technical Account Manager - Turkey (Istanbul), Unified Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in TR, Istanbul and is marked remote.
The job was posted on September 18, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingTechnical SupportAccount ManagementAWSEC2S3DynamoDBRds

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where aws was part of your work. What did you do?
Walk me through how you've used EC2 in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Computing, Technical Support, Account Management, AWS, and EC2. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker