AmazonSenior Technical Program Manager, Deployment Service & Support
Amazon is hiring a Senior Technical Program Manager, Deployment Service & Support. It pays $149k-$201k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
- The role was posted in the last few days.
AI in this role
Key job responsibilities
- Own the end-to-end program planning and execution for robot pilot deployments—defining scope, schedule, resource needs, risk mitigations, and success criteria from site readiness through go-live and steady-state handover.
- Drive the non-recurring engineering (NRE) program to stand up the Deployment Service & Support team, including tooling development, process creation, vendor onboarding, and infrastructure buildout, converting first-time complexity into scalable, repeatable frameworks.
- Serve as the primary cross-functional liaison between Systems Engineering, HW/SW product teams, Operations, Supply Chain, and internal customers to align deployment dependencies and unblock delivery.
- Build and maintain integrated program schedules across multiple workstreams; identify critical-path risks, drive trade-off decisions, and escalate effectively when cross-organizational dependencies create roadblocks.
- Define deployment readiness criteria, launch checklists, and go/no-go gate mechanisms that ensure quality and safety standards are met prior to each site activation.
- Establish program metrics, KPIs, and reporting mechanisms to provide leadership visibility into deployment health, team capacity, and NRE milestone progress.
- Partner with field teams to capture deployment learnings and drive them back into engineering requirements, process improvements, and updated standard work documentation.
- Coordinate vendor and contractor engagements for outsourced tooling/fixture development, managing SOWs, timelines, and deliverable quality.
Basic qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Wilmington - 148,700.00 - 201,200.00 USD annually
How we rate this
Senior Technical Program Manager, Deployment Service & Support at Amazon rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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