Senior Technical Success Engineer

Pinpoint is hiring a Senior Technical Success Engineer for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on Pinpoint.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting lists this role as remote.
Level classifies it as a senior role.
Level lists 5 other open roles at Pinpoint.
The role was posted within the past week.

AI in this role

Hi 👋 I'm Mountain, Head of Technical Success at Pinpoint.

We build and sell software that helps in house recruitment teams attract, hire and onboard the right people. We're a team of about 100 across the UK, EU and US, with a mature product, strong product market fit and happy customers.

Technical Success clears the technical path for everyone who touches a customer. When Sales, Customer Success or Implementation hits something complex inside the platform (a careers site change, a bulk data job through our API, an integration, a migration, an escalation nobody else can crack), it lands with us. We've just welcomed our first Senior Technical Success Engineer, and we're expanding how the team works around automation and AI rather than more hands on the queue. We want the next person to help build that, which is why we're hiring a second Senior Technical Success Engineer.

That's where you come in. You look at a queue of tickets and see the workflow behind them. You'd rather fix the pattern than close the ticket, you reach for AI to do it, and you check what it gives you before a customer ever sees it. You won't know every technology on day one, but you're the kind of person who figures it out.

What you should know up front

This is a remote role based in the UK, Spain, Portugal or Poland, with occasional in person team meetups
You'd report to me, inside R&D, working alongside a small team and partnering every day with Customer Success, Implementation, Sales and our engineers
This is not a support role. Support is reactive; this role exists to remove the reasons support gets called
We're an AI first team. AI writes our scripts, builds our tooling and does real work in our workflows, and we expect you to raise that bar, not just meet it
Pinpoint is still very much a startup. Priorities shift and not everything is defined, and we want people who do well in that
Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions

What you'll do

Build AI workflows, scripts and automations that take apart the repetitive work in careers site changes, bulk data jobs and onboarding, so the queue shrinks instead of grows
Solve the technical problems that block customer facing teams, from API and integration work to data migrations and platform configuration
Get under the hood of the platform to understand not just what a customer sees, but why it behaves that way and where the real fix lives
Turn recurring customer friction into clear signal for the product squads, not just a closed ticket
Be the technical partner in the room with customers, able to talk to their IT team and their talent team in the same conversation
Build alongside our first Senior Technical Success Engineer to set the standard for how the growing team works

In practice, that means work like:

Make careers site changes and fix them when they break, from custom application forms, tracking pixels and HTML and CSS tweaks to embeds that stop working after a customer changes their own site
Run bulk data jobs through our API, from mass updates and retagging thousands of records to cleanups and exports
Set up and debug integrations, including SSO, job board feeds, HRIS and onboarding handoffs, calendars, and customers' own API and webhook builds
Migrate data for customers moving off another ATS, mapping fields, cleaning messy exports and getting it all in clean
Crack the escalations no one else can, like the email that didn't send, the sync that failed silently or the config doing something nobody expected

What you'll bring

Hands on technical work for customers across integrations, data, configuration and debugging, ideally at a B2B SaaS company
Something you've built with AI and still rely on, such as a workflow, agent or automation that took real work off your plate, not a certificate or a tool you tried once
Working code in Python, JavaScript or similar, enough to write and debug your own scripts that call an API, move or clean data, or automate a task, plus an understanding of what's going on underneath any no code tool you use
An instinct to fix the system behind a problem, not just the problem in front of you
Sound judgment about AI, including knowing when it's confidently wrong and when not to use it at all
Comfort with ambiguity, and a habit of figuring things out rather than waiting for a spec
Ease in front of a customer as well as under the hood. Most people are one or the other; we need both
Motivation to solve customers' technical problems after the sale, rather than to carry a number
Bonus: a background in technical support or support engineering where you outgrew the ticket queue and started building your way out of it

You may not enjoy this role if

Your AI experience is a course and a forked repo rather than something you built and use
You want to stay heads down and never speak to a customer
You need every problem to come with a documented answer before you'll touch it
You want to architect deep software systems all day. This role is broader and lighter touch than that by design

How we rate this

Senior Technical Success Engineer at Pinpoint rates 23 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.