Senior Voice Operations Engineer

Mashreq is hiring a Senior Voice Operations Engineer in Bengaluru, India. Level rates it ; you can apply on Mashreq.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Cisco Ucm, Arcsight and Nectar.
Level classifies it as a senior role.
Level lists 420 other open roles at Mashreq.

AI in this role

Provide L2/L3 operational support, maintenance, and troubleshooting for enterprise voice and unified communications services.

cisco-ucmarcsightnectar

voipsipunified-communicationsincident-managementtroubleshooting

Job Purpose

The Senior Voice Operations Engineer is responsible for the day-to-day operation, monitoring, maintenance and support of enterprise voice services for users at the MGN Bangalore site and employees working remotely. The role ensures the availability, performance, security and operational compliance of voice, contact centre and IPC communication platforms, in close coordination with the Group Voice Team.

Key Responsibilities

Provide L2/L3 operational support for enterprise voice, telephony and unified communications services.
Support onsite and remote users by resolving voice-related incidents, service requests and service degradation.
Participate in troubleshooting, root-cause analysis and restoration of voice services during major incidents.
Prepare and publish daily voice link utilisation, availability and operational health reports.
Validate CMDB records and maintain an accurate inventory of voice devices and related assets.
Review and validate ArcSight logs for all voice devices and ensure exceptions are addressed.
Monitor and support IPC systems, contact centre platforms, voice recording solutions and Nectar monitoring.
Perform proactive health, capacity and performance checks and escalate risks or threshold breaches.
Coordinate with the Group Voice Team, internal technology teams, telecom providers and vendors for issue resolution and service improvements.
Support approved upgrades, migrations, changes and post-implementation validation activities.
Participate in the weekend, after-hours and public holiday support roster as per the approved schedule.
Maintain operational procedures, technical documentation, incident records and compliance evidence.

Technical Skills

Cisco Unified Communications Manager (CUCM), Cisco voice gateways and SIP trunking
VoIP, SIP, H.323, MGCP, dial plans, call routing and Quality of Service
Enterprise contact centre, IPC trading systems, voice recording and Nectar monitoring
Voice troubleshooting, root-cause analysis, capacity monitoring and operational reporting
IT service management, incident, problem, change and configuration management processes

Qualifications & Competencies

Bachelor’s degree in Engineering, Computer Science, Information Technology or a related discipline.
Minimum seven years of relevant experience supporting enterprise voice environments.
CCNP-level certification or higher is mandatory; CCNP Collaboration is preferred.
Strong analytical, troubleshooting, communication, documentation and stakeholder-management skills.
Ability to work independently, collaborate across teams and provide support during critical incidents and scheduled roster periods.

How we rate this

Senior Voice Operations Engineer at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Voice Operations Engineer is an open job at Mashreq.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bengaluru, Karnataka, India.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by Mashreq. Apply on Mashreq

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

VoipSipUnified CommunicationsIncident ManagementTroubleshootingCisco UcmArcsightNectar

Questions you could be asked

Tell me about a project where voip was part of your work. What did you do?
Tell me about a project where sip was part of your work. What did you do?
Tell me about a project where unified communications was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Voip, Sip, Unified Communications, Incident Management, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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