Senior Warehouse Operations Manager

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

The Senior Warehouse Operations Manager will be responsible for the overall management and effectiveness of the warehouse. Provide world-class operational support to ensure customer and internal business needs are met or exceeded consistently. Motivates the team to get the job done with teamwork and cooperation while developing staff and operational effectiveness.

• Support and promote Fullscript's Core Values: Grit, Authenticity and Community.

• Develop the Leadership Team

○    Engage Supervisors for weekly, monthly, quarterly and annual performance maintenance

○    Responsible for developing and growing the departmental leadership team, positioning the operation for high-growth potential.

• Act as a Leader within the department and organization. Primary point of contact for all Warehouse Operations Supervisors.

• Work cohesively with organizational Leadership members to ensure all business objectives are met.

• Monitors and assists Supervisors with all daily warehouse operations, including inbound freight, receiving purchase orders, stocking storage locations, vendor interaction, quality control, trouble-shooting inventory issues, and picking/packing/shipping of customer orders.

• Ensure work areas are safe, and that employees are following proper work procedures and protocols and administering corrective action when guidelines are not followed.

• Responsible for creating and maintaining daily work schedules (scheduling overtime, ending work shifts early if work volume dictates, etc) to ensure business needs are met.

• Maintain time and attendance data within the company timekeeping system. This includes editing employee punches when necessary and tracking attendance occurrences (late arrivals, unexcused absences, etc).

• Responds to emergencies in a managerial and technical capacity.

• Driving company and department initiatives and ensuring all key performance indicators are met or exceeded.

• Manage all facets of the Warehouse Management System to ensure data integrity and smooth, consistent operational processes.

• Constantly look for new and innovative ways to increase the effectiveness of labor and system resources—ability to design and implement lasting positive change. 

• Fullscript Employee Ambassador: Motivate staff and encourage growth of our team members.

• Understand and lead the NSF preparation and audit needs.

• Knowledge of distribution center safety rules and regulations

• Serve as a Sanitation Supervisor, ensuring the facility is safe, clean, and secure at all times. 

• Lead efforts and direction for all sanitization operations for facility, including:

  • Outside contractor cleaning and pest control guidelines

  • Internal sanitization and housekeeping practices

• Performs other duties as assigned.

• Bachelor’s degree from four-year college or university in Business, Engineering, Logistics, or Supply Chain Management, or associated field preferred.

• Proven Leader with at least 5 years of experience effectively leading teams of 80 or more; including hiring, documentation, termination, training, and acting as an effective change agent.

• Experience managing and developing salaried exempt leaders. 

• Excellent communication skills, both verbal and written.

• Thorough understanding of warehouse and distribution center procedures and concepts.

• Ability to make difficult decisions, solve problems, prioritize assignments, generate and utilize reports, and manage projects.

• Advanced experience with ERP & WMS systems, as well as Microsoft Office Suite and/or Google Suite.

• Knowledgeable and/or trained in housekeeping, sanitation, and pest control processes.

• Proven experience evaluating, implementing, and optimizing warehouse automation technologies—such as conveyor systems, sortation, pick-to-light, robotics, or automated storage solutions—to improve safety, accuracy, productivity, and scalability.

• Salary range: $100,000 to $125,000 USD
• On-site work in Ashland, VA for this role.
• Flexible PTO and competitive pay, because work-life balance matters
• 401k match to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products
• Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.