Service Delivery Manager
Cisco is hiring a Service Delivery Manager for a remote role open to applicants in Türkiye. Level rates it ; you can apply on Cisco.
Level's read on this job
- On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
- The posting lists this role as remote.
- Tools and skills the posting cites include Cpq, service delivery and program management.
- Level lists 1,400+ other open roles at Cisco.
- The role was posted in the last few days.
AI in this role
Service Delivery Manager responsible for customer outcomes, account financial health, and integrating automation tools into delivery workflows.
Location: Türkiye / Hybrid
Travel: Up to 25%
Meet the Team
Cisco Customer Experience (CX) delivers outstanding service, technical expertise, and operational excellence to help customers improve the value of their technology investments. Our team partners across Sales, technical delivery, and customer success organizations to guide enterprise customers through adoption, expansion, and digital transformation, ensuring reliable and high-performing service outcomes across complex multi-account environments.
Your Impact
As a Service Delivery Manager, you will act as the primary delivery leader and point of contact across assigned customer accounts and territories. You will develop and execute comprehensive service delivery plans, orchestrate resource capacity, and drive operational excellence to ensure contracted services are fulfilled on time and within budget. You will own delivery financial health—including margin, revenue, and level of effort (LOE)—and lead financial approvals in CPQ to safeguard profitability. Collaborating closely with Customer Experience Managers (CXMs), Sales, and cross-functional delivery teams, you will drive customer priorities, proactively mitigate delivery risks, and lead quarterly business reviews (QBRs). Additionally, you will drive continuous improvement by integrating AI and automation tools into delivery workflows, optimizing resource allocation, and turning performance metrics into long-term customer value and renewals.
Minimum Qualifications
- Typically requires a Bachelor’s degree in a relevant field with 8+ years of related experience in service delivery or technical program management, or equivalent relevant work experience.
- Track record leading multi-account service delivery, capacity planning, and financial performance (margin, revenue, LOE, CPQ approvals).
- In-depth knowledge of Cisco’s product, software, and services portfolio, with experience driving adoption and expansion across the customer lifecycle
- Professional project or service management certification required (e.g., PMI/PMP or ITIL).
Preferred Qualifications
- Technical certifications preferred (e.g., CCNA/CCNP).
- Strong cross-functional leadership skills with experience presenting financial metrics and performance insights in QBRs and executive forums.
- Demonstrated experience implementing process improvement initiatives and using AI or automation tools to improve delivery efficiency.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
How we rate this
Service Delivery Manager at Cisco rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where service delivery was part of your work. What did you do?
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where financial management was part of your work. What did you do?
- Tell me about a project where client relations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Service Delivery, Program Management, Automation, Financial Management, and Client Relations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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