Service Delivery Manager

NCC Group is hiring a Service Delivery Manager for a remote role open to applicants in Australia. Level rates it ; you can apply on NCC Group.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include client relationship management, cybersecurity and itil.
Level classifies it as a mid-level role.
Level lists 86 other open roles at NCC Group.

AI in this role

Service Delivery Manager bridging the technical SOC and APAC clients for cybersecurity managed services.

client-relationship-managementcybersecurityitilservice-delivery

Position Title: Service Delivery Manager

Location: Australia (Hybrid)
Type: Full-time

Role PurposeWe are looking for a high-impact Service Delivery Manager (SDM) to join our Managed Services practice as a full-time contractor. You will be the strategic bridge between our technical Security Operations Centre (SOC) and our Asia Pacific clients. Your mission is to ensure excellence in service delivery, maintain rigorous security standards, and act as a trusted advisor to our clients’ cybersecurity staff and IT leadership.

As an SDM, you aren’t just managing a contract; you are managing a partnership. You will oversee the entire lifecycle of the client relationship from onboarding and governance to incident escalation and service improvement.

Key Responsibilities

Summary

Key Responsibilities

· Building and maintaining productive relationships with your assigned clients.

· Increasing the value of the contracts you manage, always with the aim of enhancing clients' cybersecurity.
· Conducting various formal and ad-hoc client meetings, such as (onsite) service reviews, addressing service-related inquiries, and managing escalations.

· Collaborating closely with the account management team.
· Ensuring all delivered services consistently align with contracted SLAs.
· Analysing service usage and perceived service value.

· Taking responsibility for your clients’ satisfaction.

Skills, Knowledge & Expertise

What we are looking for in you

You have a natural talent for maintaining relationships and enjoy a varied agenda. You are also commercially savvy, identifying opportunities for our sales team to help clients improve their security.

In addition, you have:
· At least 1 year of experience in Cybersecurity
· An affinity for or knowledge of IT and cybersecurity.
· A clear vision of client relationship management.

· (Possibly) an ITIL Foundation certification.

· Experience in a role involving direct customer interaction.

· A willingness to travel to clients as needed.

· Excellent communication skills

Ways of working

· Focusing on Clients and Customers.
· Working as One NCC.

· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

How we rate this

Service Delivery Manager at NCC Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Service Delivery Manager is an open job at NCC Group.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Sydney, New South Wales and is marked remote.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by NCC Group. Apply on NCC Group

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Client Relationship ManagementCybersecurityItilService Delivery

Questions you could be asked

Tell me about a project where client relationship management was part of your work. What did you do?
Tell me about a project where cybersecurity was part of your work. What did you do?
Tell me about a project where itil was part of your work. What did you do?
Tell me about a project where service delivery was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Client Relationship Management, Cybersecurity, Itil, and Service Delivery. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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