Service Delivery Manager - Extended Enterprise Services

Job Description:

Qualification & Experience:

• EE Vendor Management

• Contract Management for Project/Prog - Autonomous Level

• Continuous SErvice Improvement Management

• Business plan development - Autonomous Level

• Performance management - Autonomous Level

• Delivery of services - Autonomous Level

• Performance-Management-Solution - Autonomous Level

• Problem management - Autonomous Level

• Incident management - Autonomous Level

• Demand management - Autonomous Level\

• Like collaborative and team spirit work, innovative, with a good sense of curiosity and desire to learn for yourself and others.

• Naturally have the ability to synthesize, structure and vulgarise highly technical topics with a sense of details and passion for solutions and technologies that solve problems.

• Technical curiosity and willingness to learn.

• Budget management of related products.

• Good communication skills, capacity to drive the change and manage stakeholders.

• A negotiation level in English is required.

• Capabilities to manage partner and  Subcontractor

GOOD TO HAVE

• Good knowledge of IT operation (ITIL knowledge) with a user centric or business approach.

• Working experience in Agile Scrum, SAFe and/or Kanban projects

• Advanced level of English

• French knowledge will be an added advantage

• German knowledge will be an added advantage

Responsibilities

Product reliability responsible

Focus on efficiency and availability of the product environment

Time, Cost and Quality of product delivery including associated services

Define his/her Product Strategy

Secure continuous added value for Business and consumers

Use appropriate marketing and communication

Be informed about market trends and identify better fitted technologies to business needs

Guide the business to enable modern agnostic platform capabilities

Ensure compatibility with OS updates and compatibility with dependencies

Define SAM policies for all Workplace Apps as part of a global SAM strategy covering all device platforms

Coordinate the monitoring and reporting of software license spending for all Workplace Apps

Identify savings opportunities for renewals, software licensing, and maintenance services

Re-harvest existing Workplace Applications and Store (WAS) licenses within Airbus globally 

Classify Incidents, logging Incident details, updating records, checking resolutions with Component leaders for all the WAS subproducts / components

Help to improve KPI and participates to the UX improvement

Ensure effectiveness of incident management

This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.

The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Success Metrics

Success will be measured in a variety of areas, including but not limited to

• Consistently ensure the on-time delivery and quality (first-time-right) of the projects

• Ability to maintain an updated Application Catalog within the budget objective

• Ability to keep a rational number of solutions without reducing the UX and quality of our services

• Achieve the customer satisfaction

• Ability to handle a subject from demand management, to deployment and support

• Ability to challenge the needs of the clients and provide appropriate solutions

The role will have the following key outputs:

• Strong link with IM Sourcing & Licensing

• Strong link with all Product Owners in DMT

• Proactive in providing guidance & inputs for the roadmap

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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