Service Delivery Manager - IT Infrastructure

Job Description:

Our infrastructure relies heavily on external partners, managed service providers, and vendors. We're looking for someone engaged, who will ensure that our suppliers deliver as agreed in terms of scope, budget and schedule.

In this role, you will be the person who holds suppliers accountable, runs the operational reviews, and steps in before a delayed delivery or an unresolved ticket turns into a business problem. 

You will work closely with the HO IT Infrastructure to ensure that services are performing as expected.

What the job is

• Run operational vendor management: Act as the primary operational contact for our infrastructure and network suppliers.
• Enforce SLAs and deliverables: Track performance metrics closely. When a supplier misses an SLA or slips on a deadline, you address it early and drive the remediation plan.
• Lead structured reviews: Chair regular service reviews (monthly/quarterly), track action items, and ensure unresolved operational issues are followed through to completion.
• Partner with IT Procurement: Provide the operational data needed for contract renewals, dispute discussions, and vendor scorecards.
• Handle escalations: Intervene when standard operational channels stall.
  

How will you contribute to the team 

• Proven background: Solid experience in a Service Delivery, Vendor Management, or IT Operations role within an enterprise environment.
• Infrastructure knowledge: A practical understanding of  enterprise IT (cloud hosting, networks, on-prem hardware, data centers, security platforms). You must be able to follow technical discussions, challenge timelines and spot when a vendor is giving vague answers.
• Commercial and contract awareness: Hands-on experience working against contracts, Statements of Work (SOWs), and strict Service Level Agreements (SLAs).
• Communication style: Firm, diplomatic, and articulate. You need to be able to say "no" or "this isn't acceptable" clearly and professionally.On the other hand, you would also be able to build good relations to continue the good corporation with our suppliers
• Languages: Professional fluency in English (written and spoken). Danish language skills are a plus. Structured as a person (especially in written form).

Pluses (not hard requirements)

• Practical knowledge about ITIL frameworks
• Daily experience working on platforms like ServiceNow, and Jira. 
• Experience operating within multi-vendor setups and international organizations.
• Financial understanding

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. 

With our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

Financial Benefits: Competitive salary, Employee Stock Ownership Program, Success sharing, Health insurance, Group accident insurance, Employee discounts to local businesses 

Employee Health and Wellbeing: On-site gym, App-based health & wellbeing platform, Amazing canteen at a subsided price, Massage scheme

Learning and Development: Airbus Leadership University, Large number of e-learning and training offers for personal and professional development, Promotion of professional development (e.g. postgraduate studies, technician training), Possibility of mentoring, Gain international experience

Work-life blend and life phase support: Possibility to work remotely, 4 care days, Senior days, Working from home policy (2 days remote per week)

Come on board and join us at Satair, an Airbus Services Company

Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.