Service Improvement Analyst
AI in this role
Join us as an Operations Analyst
- Manage daily operational activities and service performance against agreed priorities, service level agreements, and business objectives
- Monitor and address operational risks, controls and service performance issues
- Lead improvement initiatives that enhance service quality and efficiency
- We're offering this role at associate level
What you’ll do
As an Operations Analyst, you’ll manage daily operational plans, activities, and delivery schedules according to agreed timescales. You’ll secure proper capacity planning among team resources through changing business demands and priorities. You’ll also monitor operational risks, issues, and dependencies, and deploy risk mitigation strategies as needed.
You’ll also be:
- Monitoring, investigating, and correcting service delivery issues
- Maintaining operational control, governance processes, budget management and resource planning activities
- Collecting and analysing management information data to support operational decision-making
- Partnering with India stakeholders and onshore CS teams to deliver India-for-India services whilst maintaining a consistent colleague experience across locations
The skills you'll need
To succeed in this role, you'll need experience managing operational delivery, service management or business support activities. You'll also need a strong understanding of operational controls, governance, risk management and service delivery principles. You’ll bring experience using data and performance information to identify trends and backlog priorities, delivering improved service experiences for colleagues.
You’ll also be expected to have:
- Experience implementing process improvements and supporting change initiatives
- Strong analytical, problem-solving, communication, organisational, and stakeholder management skills
- Proficiency in Microsoft Office applications and reporting tools
- Deep knowledge of core Workday people processes and functionality
- Practical experience using ServiceNow
Hours
45Job Posting Closing Date:
02/10/2026How we rate this
Service Improvement Analyst at NatWest Group rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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