Service Specialist

Aon is hiring a Service Specialist. Level rates it ; you can apply on Aon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Excel, CRM and customer service.
Level classifies it as a mid-level role.
Level lists 1,000+ other open roles at Aon.

AI in this role

Service Specialist providing customer service and administrative assistance for insurance and housing industry clients.

excelcrm

customer-serviceadministrative-supportinsurancedata-entry

Customer Service Specialist - Sydney As a Service Specialist, you will help deliver the smooth operations of our National Service Team and support business objectives. Through collaboration with our team of Brokers, this role will deliver outstanding customer service and comprehensive administrative assistance. Part of our insurance & construction industry service support team, you will be responsible for updating various client information into our internal systems, whilst supporting clients during their insurance application process. You will handle a range of administration and customer service tasks for a variety of our clients and partners. Who are Aon and HIA? Our joint venture provides us with the unique opportunity to demonstrate the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry. HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Our extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more. Aon is in the business of better decisions. A leading global professional risk, retirement, and health solutions services firm, at Aon we shape decisions for the better, to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Handle enquiries and requests interacting through web portals, email and phone calls Through knowledge-based development, manage a variety of service and administration tasks, including insurance applications, amendments and cancelations, policy renewals and handling client payments Supervise insurance policies and deadlines to send renewals out within contractual timeframes Maintain and update client CRM databases and online platforms, including data entry of client information into Aon systems a shared inbox across the team Working with Excel data and reports to manage efficient and accurate invoicing Collaborate and manage key stakeholders, including Broker, services and Insurance teams, as well as providing customer service where required Skills and experience that will lead to success This opportunity would suit someone with the following skillset: Demonstrated strong administration and customer service skills Able to follow financial / insurance procedures and investigate issues to solve problems Can work autonomously and in a fast-paced environment, leveraging time management abilities Ability to assess and complete work with a high level of attention to detail Able to prioritise multiple sophisticated tasks to ensure deadlines are met Professional communication and presentation skills Positive attitude and a willingness to contribute to a high performing team and culture Demonstrated experience in a customer service environment and team collaboration Comparable client servicing / sales experience Comparable insurance proven experience Intermediate experience using software programs, such as MS Office and CRM platforms How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to handle your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #Aoncareers #administration #customerservice #LI-DN1 #LI-Hybrid 2586081

How we rate this

Service Specialist at Aon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Service Specialist is an open job at Aon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Osborne Park, Australia.
The job was posted on September 25, 2026.
Seniority: mid.
Applications are handled by Aon. Apply on Aon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceAdministrative SupportInsuranceData EntryExcelCRM

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where administrative support was part of your work. What did you do?
Tell me about a project where insurance was part of your work. What did you do?
Tell me about a project where data entry was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Administrative Support, Insurance, Data Entry, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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