Site Support - Sweden (Expatriation) H/F

Thales is hiring a Site Support - Sweden (Expatriation) H/F. Level rates it ; you can apply on Thales.

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Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
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AI in this role

Lieu : Rungis, France

Construisons ensemble un avenir de confiance

Thales est un leader mondial des hautes technologies spécialisé dans trois secteurs d’activité : Défense & Sécurité, Aéronautique & Spatial, et Cyber & Digital. Il développe des produits et solutions qui contribuent à un monde plus sûr, plus respectueux de l’environnement et plus inclusif. Le Groupe investit près de 4,5 milliards d’euros par an en Recherche & Développement, notamment dans des domaines clés de l’innovation tels que l’IA, la cybersécurité, le quantique, les technologies du cloud et la 6G. Thales compte près de 85 000 collaborateurs dans 65 pays.

Nos engagements, vos avantages

Une réussite portée par notre excellence technologique, votre expérience et notre ambition partagée
Un package de rémunération attractif
Un développement des compétences en continu : parcours de formation, académies et communautés internes
Un environnement inclusif, bienveillant et respectant l’équilibre des collaborateurs
Un engagement sociétal et environnemental reconnu

Votre quotidien

Nous fournissons et soutenons des systèmes pour la gestion et la protection de l'espace aérien. Nous travaillons avec passion dans un cadre architectural moderne, et s'efforce de repousser les limites de la technologie dans nos secteurs clés. Au sud de Paris, notre site est facilement accessible en transport en commun.

Within Thales Airspace Mobility Solutions (AMS), you will contribute to the deployment and support of advanced Air Traffic Control (ATC) systems for our European customers.

Based on our customer LFV's site in Malmö, Sweden, you will act as a key interface between the customer and Thales engineering teams, ensuring the operational performance of ATC systems and supporting their evolution.

During an initial transition period, you will contribute to maintaining the operational TopSky-E system while preparing the deployment of the new TopSky-ONE solution. Once the transition is completed, you will focus on providing ongoing on-site support.

In this role, you will:

Analyse and investigate technical and functional anomalies reported by the customer's technical teams and air traffic controllers, working closely with Thales engineering and software teams to resolve issues.
Support the integration, validation and deployment of new system versions, including customer acceptance activities and the preparation of operational datasets.
Contribute to the deployment and upgrade of TopSky-ONE test platforms, performing verification and validation activities in coordination with factory teams.
Identify and assess operational issues and evolving customer requirements, ensuring appropriate prioritisation, technical feedback and identification of potential opportunities or risks.
Act as a key technical interface between the customer and Thales teams, addressing technical questions, supporting customer requests and maintaining a high level of customer satisfaction.
Ensure regular reporting to the customer and project stakeholders, including Project Managers, System Engineering Managers, IVVQ Managers and Field Support Managers.

The position is based in Malmö, Sweden, under a local contract with Thales DIS Scandinavia. Short assignments to other customer or Thales sites may be required.

Your Profile

Would you like to leverage your Air Traffic Control expertise to support critical operational systems and contribute to the deployment of next-generation ATC solutions?

You hold an Engineering degree or a Master's degree in Computer Science and have at least 5 years of experience as a System Engineer or Software Developer in complex software environments.

You bring:

Recognised expertise in Air Traffic Control (ATC), covering technical, functional and operational aspects, with a strong understanding of flight plan functionalities, particularly coordination and flight profiles.
Solid knowledge of complex software systems, including software architecture, networking and Linux environments.
Programming and scripting skills, particularly in Python and Perl. Knowledge of Java or C would be an advantage.
Strong analytical and problem-solving abilities, enabling you to investigate technical issues, understand operational constraints and support system evolution.

You are comfortable working directly with customers in an international environment and demonstrate excellent communication, listening and relationship-building skills.

Your autonomy, rigour, responsiveness and negotiation skills allow you to manage priorities effectively, including in challenging or crisis situations.

You enjoy teamwork and are committed to delivering high-quality technical support while representing Thales' interests.

Fluency in English is essential.

Then this position is for you!

Thales, entreprise Handi-Engagée, reconnait tous les talents. La diversité est notre meilleur atout. Postulez et rejoignez nous !

How we rate this

Site Support - Sweden (Expatriation) H/F at Thales rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.