Software Development Engineer, Agent Platforms & Services

Amazon is hiring a Software Development Engineer, Agent Platforms & Services in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Builds AI ●●●●: the job is building AI systems.
The posting mentions AI agents among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

ai-agents

Define how AI agents operate in one of the world's largest advertising ecosystems — building agent orchestration, reinforcement learning from expert feedback, trust and permission systems, and scalable inference infrastructure that powers intelligent advertising decisions across Amazon Ads. This is a greenfield opportunity to give every advertiser, regardless of size or sophistication, access to the caliber of strategic campaign management previously available only through dedicated agencies.

Our team is developing an agent platform that coordinates multiple specialized AI sub-agents to execute complex, multi-step advertising workflows. You'll work with Applied Scientists on learning systems, partner with product teams on advertiser experience, and build the identity and authorization frameworks that keep it all secure. This is a small, high-ownership team where you'll ship fast, think in systems, and shape how AI transforms advertising from the ground floor.

Key job responsibilities
- Develop orchestration systems that coordinate multiple specialized AI sub-agents to execute complex, multi-step advertising workflows
- Build identity, authorization, and permission frameworks that enforce scoped access for diverse caller types
- Implement feedback signal pipelines that capture expert judgment and route it into model improvement loops
- Partner with Applied Scientists to integrate reinforcement learning from human expert feedback into production agent systems
- Design and operate end-to-end evaluation systems that measure recommendation quality, detect regressions, and enforce quality gates
- Collaborate with cross-functional teams (product, science, partner engineering) to define integration contracts and onboard new consumers to the platform
- Own system reliability, observability, and performance for always-on agent infrastructure serving thousands of concurrent advertiser accounts

A day in the life
You might start the morning reviewing eval results from a newly onboarded agent skill, diagnosing why routing accuracy dropped 2%. By mid-morning, you're pairing with an Applied Scientist to tune the feedback pipeline that captures expert signals. After lunch, you're designing the permission model for a new integration. You end the day shipping an observability improvement that surfaces latency bottlenecks across the orchestration chain. Every day is different, but the thread is the same: making AI agents smarter, safer, and more reliable at scale.

About the team
We're a small, high-ownership team within Amazon Ads building the platform that makes AI agents accessible across the advertising ecosystem. Our charter is greenfield: we're defining how agent intelligence gets exposed to other engineering teams. We work closely with Applied Scientists on learning systems, product teams on advertiser experience, and platform teams on shared infrastructure. The team values builders who ship fast, think in systems, and are comfortable operating in ambiguity. If you want to shape how AI transforms advertising from the ground floor, this is the team.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer, Agent Platforms & Services at Amazon rates 84 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, Agent Platforms & Services is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Seattle.
The job was posted on November 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agents

Also common in software engineer jobs at this level

Python LLM AWS Machine learning Kubernetes Generative AI

Pay

This job starts at: $144k
Typical software engineer job: $167k

This posting starts 14% below the typical software engineer job. See software engineer jobs

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
How would you decide a model or AI system is ready to ship?
Tell me about a time a model underperformed in production. How did you find out, and what did you change?

Adapt your resume

List these exact terms on your resume: AI agents. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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