Software Development Engineer, Customer Experience and Business Trends

Amazon is hiring a Software Development Engineer, Customer Experience and Business Trends in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this software engineer role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions computer vision among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

computer-vision

Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon.

As an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance.

Key job responsibilities
- Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
- Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
- Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
- Innovate and improve processes to enhance key business outputs and drive continuous improvement.
- Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
- Leverage your strong coding skills, technical depth, and passion for solving complex problems.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Development Engineer, Customer Experience and Business Trends at Amazon rates 64 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, Customer Experience and Business Trends is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, TS, Hyderabad.
The job was posted on November 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Computer vision

Also common in software engineer jobs at this level

Python AWS LLM Java Kubernetes AI agents

Pay

Typical software engineer job: $167k

This posting doesn't list pay. Use the typical software engineer figure when pay comes up. See software engineer jobs

Questions you could be asked

Walk me through a computer vision problem you solved, from raw data to a deployed model.
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: Computer vision. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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