SalesforceSoftware Engineering MTS
Salesforce is hiring a Software Engineering MTS in Dallas, United States. Level rates it ; you can apply on Salesforce.
Level's read on this job
- Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
- Tools and skills the posting cites include MuleSoft, Cloudhub and AI agents.
- Level classifies it as a mid-level role.
- Level lists 1,500+ other open roles at Salesforce.
- The role was posted within the past two weeks.
AI in this role
Software engineer focusing on Mulesoft integrations and participating in AI agentic workflow transformations for finance systems.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
Software Engineer is responsible for administering and managing the Mulesoft integrations across Finance systems landscape to support our mission critical business processes. The role will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.
What You'll Actually Be Doing
Mulesoft Integrations - Administration
- Own day-to-day administration, configuration, and monitoring of Mulesoft integrations.
- Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or as applicable.
- Manage application properties, environment variables, secrets, certificates, and runtime configurations.
- Perform application restarts, upgrades, scaling, and configuration changes.
- Ensure appropriate segregation of duties and governance across environments.
AI Automation & Workflow
- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Identify opportunities to automate manual business processes and improve operational efficiency.
- Monitor existing automations and troubleshoot failures or performance issues.
Integration Monitoring & Production Support
- Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
- Analyze application logs, alerts, metrics, and transaction failures.
- Troubleshoot integration issues and coordinate with MuleSoft developers, application teams, and infrastructure teams for resolution.
- Perform root-cause analysis and implement preventive measures.
Release & Change Management
- Manage sandbox environments, testing, UAT, deployments, and production releases.
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
- Maintain appropriate documentation for configurations and business processes.
You're Our Person If...
- 6+ years of implementation or administration experience in Mulesoft Anypoint Technologies.
- Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring/log analysis, CI/CD, API security, certificates/TLS, OAuth
- Good understanding of SOA and integration patterns
- Support connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
- Manage integration-related incidents, problems, and change requests.
- Demonstrates a willingness to experiment with new ideas, tools and practices
- Proficiency in verbal and written communication
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.How we rate this
Software Engineering MTS at Salesforce rates 50 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a workflow you automated with AI tools, end to end.
- Tell me about a project where software engineering was part of your work. What did you do?
- Tell me about a project where integration was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI agents, AI Automation, Software Engineering, Integration, and Automation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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