Solution Expert

Orange is hiring a Solution Expert in Gurugram, India. Level rates it ; you can apply on Orange.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions OpenAI, Claude and RAG among its tools and skills.
Orange has 858 other open roles on Level.
Posted in the last few days.

AI in this role

openaiclaude

rag

Publication date : Sep 30, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Cisco Contact Center Solution

Key Job Requirement & responsibilities-Design, BUILT and Operation

Cognigy & other Voice, Digital bot
- Constructing multi-turn conversational trees using Cognigy's low-code Flow Editor, configuring Lexicons, and managing snapshots/deployment
- Integrations of voice bots with Cognigy and CXOne
- LLM & Agentic AI Orchestration: Selecting and configuring foundational models (OpenAI, Claude, Azure AI), optimizing prompts, and structuring Retrieval-Augmented Generation (RAG) solutions using
NICE CXOne
- ACD configuration
- Omnichannel Routing
- Designing routing scripts (Studio scripts), managing Skills, Points of Contact (POC), and orchestrating live agent handovers via CXone APIs.
- Develop IVR application consuming Web APIs
- Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
- Proactive Engagement
- Digital Channels -email & Chat - WhatsApp, Facebook etc.
- Personal connection / Outbound dialer
- Reporting and Analytics
- QM and Performance Management
- Custom Gadget development, modification agent desktop layouts custom screen popup
- SCV - Salesforce cloud for voice
Cisco Webex Contact Center
- Develop IVR applications using flow designer
- Develop IVR application consuming Web APIs
- Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
- Custom Gadget development, modification agent desktop layouts custom screen popup
Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components.
Analyze and Interpret business requirements to identify risks and design appropriate solutions
Collaborate with project team members to provide input, take scope of work and design specification
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Produce HIGH- & Low-Level Design documents
Coordinate Customer Acceptance Testing
Development of monitoring tool for contact center & Recording Eco system
Development automation tools which reduce human intervention, save effort and improve availability of product.

Key Job Requirement & responsibilities-Design, BUILT and Operation

Cognigy & other Voice, Digital bot
- Constructing multi-turn conversational trees using Cognigy's low-code Flow Editor, configuring Lexicons, and managing snapshots/deployment
- Integrations of voice bots with Cognigy and CXOne
- LLM & Agentic AI Orchestration: Selecting and configuring foundational models (OpenAI, Claude, Azure AI), optimizing prompts, and structuring Retrieval-Augmented Generation (RAG) solutions using
NICE CXOne
- ACD configuration
- Omnichannel Routing
- Designing routing scripts (Studio scripts), managing Skills, Points of Contact (POC), and orchestrating live agent handovers via CXone APIs.
- Develop IVR application consuming Web APIs
- Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
- Proactive Engagement
- Digital Channels -email & Chat - WhatsApp, Facebook etc.
- Personal connection / Outbound dialer
- Reporting and Analytics
- QM and Performance Management
- Custom Gadget development, modification agent desktop layouts custom screen popup
- SCV - Salesforce cloud for voice
Cisco Webex Contact Center
- Develop IVR applications using flow designer
- Develop IVR application consuming Web APIs
- Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
- Custom Gadget development, modification agent desktop layouts custom screen popup
Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components.
Analyze and Interpret business requirements to identify risks and design appropriate solutions
Collaborate with project team members to provide input, take scope of work and design specification
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Produce HIGH- & Low-Level Design documents
Coordinate Customer Acceptance Testing
Development of monitoring tool for contact center & Recording Eco system
Development automation tools which reduce human intervention, save effort and improve availability of product.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

How we rate this

Solution Expert at Orange rates 14 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Solution Expert is an open job at Orange.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GURGAON,HARYANA,INDIA.
The job was posted on October 20, 2026.
Applications are handled by Orange. Apply on Orange

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

RAGOpenAIClaude

Questions you could be asked

How would you design a retrieval step so the model answers from real data instead of guessing?
Walk me through how you've used OpenAI in your day-to-day work.
What are the limits of Claude that you've run into, and how did you work around them?

Adapt your resume

List these exact terms on your resume: RAG, OpenAI, and Claude. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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