Sort Center Operations Manager, Worldwide Operations

Amazon is hiring a Sort Center Operations Manager, Worldwide Operations . Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, leadership and budgeting.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead all safety, budgetary, and operational objectives for an Amazon sort center as a Site Operations Manager.

operations-managementleadershipbudgetingsafetyprocess-improvement

At Amazon México, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented and driven people.

Our Sort Center operations represents a strategic connectivity to reach our vision. Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire building. Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the SC.

Key job responsibilities
- Own and deliver the operational budget for the whole SC, including safety, productivity, financial planning, labor planning, and operational goals
- Provide strategic level/long-term planning (3, 6, 12 months and 3Yr overview).
- Guide building culture according to leadership principles
- Set clear goals and expectations for Operations and Area Managers
- Measure performance, provides feedback, and holds leaders accountable
- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan
- Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
- Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives

A day in the life
You’ll be based at one of our operational sites. Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You’ll manage and motivate a team of leaders. At the same time, you’ll focus on long-term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity. You’ll be a source of accountability and a business-wide champion of best practice.

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of employee and performance management experience
- Speak, write, and read fluently in English

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sort Center Operations Manager, Worldwide Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sort Center Operations Manager, Worldwide Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, MEX, Tepotzotlán.
The job was posted on September 9, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementLeadershipBudgetingSafetyProcess Improvement

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where leadership was part of your work. What did you do?
Tell me about a project where budgeting was part of your work. What did you do?
Tell me about a project where safety was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

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List these exact terms on your resume: Operations Management, Leadership, Budgeting, Safety, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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