Specialist - Private Banking Service - UAE National

Organisation Unit Purpose:

Private Banking focuses on the development and management of high-Net-Worth individual accounts by offering both assets and liabilities solutions. The unit leverages on the skills, knowledge, and expertise of its staff to grow the portfolio and increase its contribution to the overall development and profitability of the bank. Front Office staff are the main point of contact for all clients and the key in generating the income for the Private Bank. Presently, it consists of 1 market/team in Head Office under Private Banking.

Job Purpose:

The position holder’s main responsibility is to support Relationship Managers and their clients. The position holder handles all client requests pertaining to Basic Banking products and services (e.g., transactions, cheque books, fixed deposits, statements, etc.) and manages the client’s accounts and their documentation requirements. 

Key Responsibilities: 

• Manage client’s accounts and execute Basic Banking transaction requests (transfers, cheques clearing, cash transactions, opening, closing and renewal of Fixed Deposits, etc.)

• Coordinate with Operations, Credit, Compliance, and other relevant departments to support the RM’s to execute client instructions.

• Exercise appropriate checks and controls as per Bank’s policies under the RM’s supervision.

• Communicate directly with the client on minor operational matters.

• Ensure Client Confidentiality and related processes.

• Prepare basic documentation (e.g., IOSIR, compliance, account opening forms, etc.) and keep client records.

• Ensure complete and accurate information is provided in all client documentation, before submission to operations and other departments, under the RM’s supervision.

• Assist other (senior) team members as and when required.

Requirements & Skills:

• Undergraduate degree in a relevant field or equivalent

• Minimum 1-2 years banking experience preferably in a customer care, Service environment. 

• Advanced knowledge of Basic Banking products & services as well as associated operational processes 

• Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures

• Diligent with an attention to detail / Customer Service attitude and professional behavior

• Plan and execute client coverage, portfolio reviews and tailored solutions against agreed priorities.
• Review information for accurate and complete outputs.
• Resolve issues and escalate exceptions.
• Maintain records and timely updates.

• Quality and accuracy
• Service levels
• Issue resolution

• Apply suitability, KYC, conduct, credit and investment governance consistently.
• Complete checks, approvals and documentation.
• Identify gaps and support corrective action.
• Maintain audit-ready evidence.

• Policy adherence
• Error reduction
• Risk action closure

• Analyse performance and feedback.
• Recommend practical improvements.
• Support automation and standardisation.
• Track sustained benefits.

• Turnaround time
• First-time-right quality
• Improvement delivery

• Build stakeholder relationships.
• Communicate decisions and risks.
• Share knowledge with colleagues.
• Support an accountable team.

• Stakeholder confidence
• Communication quality
• Team capability

• Bachelor's degree in Finance, Economics, Business Administration, Banking, or a related field.
• Relevant banking or professional certification is preferred.
• Ongoing development in banking regulation, risk management and digital ways of working.