Sr. Applied R&D Engineer

Nokia is hiring a Sr. Applied R&D Engineer. Level rates it ; you can apply on Nokia.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level lists 568 other open roles at Nokia.

AI in this role

As an NI IP TEC Engineer, you will be a key technical contributor, responsible for gaining in-depth knowledge of supported products and representing them confidently. This role offers an exciting opportunity to work closely with various teams, including R&D, Product Management, and Customer Account Teams, to ensure the successful implementation and performance of our products. Your expertise will be instrumental in troubleshooting complex issues and providing innovative solutions.

Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management.
Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.
Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping.
Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams.
Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.
Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed.
Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams.
Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc. and fostering strong customer relationships.
Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team.

Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field.
Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.
Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving.
Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.
Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio.
Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.
Familiarity with Cloud solutions (Linux, KVM, OpenStack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies.
Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.

How we rate this

Sr. Applied R&D Engineer at Nokia rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.