Sr Creative Operations Manager, Reputation Marketing & Insights

Amazon is hiring a Sr Creative Operations Manager, Reputation Marketing & Insights in Seattle, United States. It pays $155k-$210k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this marketing role is Uses AI ●●○○: an ordinary role that requires AI tools.
The listed pay starts 6% above the typical marketing posting on Level.
Tools and skills the posting cites include creative operations, program management and resource planning.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Senior Creative Operations Manager overseeing production models and workflows, with an active focus on exploring generative AI to augment creative output.

creative-operationsprogram-managementresource-planningworkflow-automationgenerative-ai

Are you energized by turning creative ambition into a system that reliably produces it? The Reputation Marketing & Insights Creative team is looking for a Sr Creative Program Manager to own the process and production layer of our operating model, systems, and output for how advertising creative actually gets made. You will report to the L7 Head of Creative, with a dotted line to the org-wide Operations lead. You will you translate org-level operational goals into a working creative production model, run it, and feed capacity, cost, and throughput signals back up to inform the broader strategy. A core part of the role is raising operational consistency across the wider organization.

In practice, you set the standards that the Creative team executes against. You make critical calls on how work flows, where capacity goes, and what "good" looks like operationally — decisions that shape long-term creative output and business outcomes.

This role sits at the intersection of marketing strategy and creative production. You thrive on ambiguous problems, lead cross-functional teams without owning the reporting line, and actively explore how generative AI can augment creative production — compressing timelines, expanding output, and lowering cost per asset without lowering the bar.

Key job responsibilities
Execute the org's operations strategy within the creative-production domain — translating operating goals (efficiency, cost, scale, quality) into a concrete production model and deliver against them.
Design, own, and continuously improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review/approval, and delivery.
Set the standards, process, and quality bar for our project management and production outputs
Provide the production-side inputs to org-level operations planning — capacity forecasts, cost-per-asset and throughput data, and resourcing tradeoffs — and translate those inputs into budget and resourcing decisions.
Own capacity and resource planning across the team and external partners — forecast demand, allocate against competing priorities, and make the tradeoff calls when demand exceeds capacity.
Select, implement, and own the systems and tooling that run creative production (project/asset management, workflow automation, reporting), and drive adoption across the team.
Establish the metrics that define production health — throughput, cycle time, on-time delivery, rework, cost per asset — and use them to drive measurable improvement.

Basic qualifications

- Bachelor's degree
- 7+ years in creative production, creative operations, or program management within a marketing/creative environment.
- Experience owning production workflow and resourcing across multiple concurrent programs or campaigns.
- Experience leading or providing structured direction to lateral partners.
- Experience managing external agencies or production vendors, including budgets and SOWs.
- Proficiency with creative/project management tooling (e.g., Asana, Workfront, Airtable, or equivalent).

Preferred qualifications

- Experience using data and metrics to improve processes and customer satisfaction
- Experience designing a creative operating model from the ground up or materially re-architecting an existing one.
- Experience scaling creative production across channels (video, digital, social, experiential) and high asset volume.
- Experience influencing senior stakeholders without direct authority.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 155,400.00 - 210,300.00 USD annually
USA, VA, Arlington - 141,000.00 - 190,700.00 USD annually
USA, WA, Seattle - 141,000.00 - 190,700.00 USD annually

How we rate this

Sr Creative Operations Manager, Reputation Marketing & Insights at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Creative Operations Manager, Reputation Marketing & Insights is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $155k-$210k a year.
The role is based in US, WA, Seattle.
The job was posted on October 19, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Creative OperationsProgram ManagementResource PlanningWorkflow AutomationGenerative AI

Also common in marketing jobs at this level

AI agents SQL LLM Machine learning AWS Python

Pay

This job starts at: $155k
Typical marketing job: $147k

This posting starts 6% above the typical marketing job. See marketing jobs

Questions you could be asked

Tell me about a project where creative operations was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where resource planning was part of your work. What did you do?
Tell me about a project where workflow automation was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Creative Operations, Program Management, Resource Planning, Workflow Automation, and Generative AI. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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