Sr. Customer Solutions Manager, AGS Brazil FSI

Amazon is hiring a Sr. Customer Solutions Manager, AGS Brazil FSI in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include AWS, cloud transformation and customer management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Guide AWS customers through cloud transformation journeys and coordinate multi-team cloud adoption strategies.

aws

cloud-transformationcustomer-managementcross-functional-leadershipstrategy

As an AWS Customer Solutions Manager, you'll guide customers through their multi-year cloud transformation journey, ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. You'll serve as a trusted advisor, orchestrating strategy and execution while solving complex cloud adoption challenges at scale.

Key job responsibilities
- Partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey, from initial planning through operational excellence.
- Coordinate across AWS teams to ensure aligned execution, breaking down silos between sales, support, solutions architecture, and professional services to deliver integrated customer solutions.
- Develop and manage customer engagement plans that translate strategic objectives into actionable milestones, tracking progress and adjusting approaches based on business outcomes.
- Lead customer business reviews and executive briefings that communicate progress, address challenges, and identify opportunities for expanded AWS adoption and innovation.
- Identify and advocate for new AWS services and solutions that address customer needs, bringing creative approaches and tools to solve complex technical and operational challenges.

A day in the life
In this role, you'll work directly with customers navigating their cloud adoption, helping them understand the operational, educational, and governance aspects of their AWS journey. You'll coordinate across multiple AWS teams—including sales, support, solutions architecture, and professional services—to plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans, leading business reviews and executive briefings, or facilitating knowledge-sharing sessions that align technical solutions with business goals. You'll also identify opportunities to introduce new AWS services and tools that address emerging customer challenges, working collaboratively with your peers to drive innovation and operational excellence.

About the team
We're a global team dedicated to helping customers succeed in their cloud transformation. Our vision is to make cloud adoption accessible, efficient, and impactful for organizations of all sizes. We work closely with customers across industries, understanding their unique business challenges and helping them unlock the full potential of cloud technology. You'll collaborate with a diverse group of technical experts, account leaders, and customer teams who are committed to delivering exceptional outcomes. We value inclusive perspectives, continuous learning, and a culture where everyone contributes to our shared success. Our team embraces flexibility and supports a healthy balance between work and personal life, recognizing that our best work happens when we're energized and supported both professionally and personally.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Mental Health and Well-Being (MHW), Glamazon, and Women at Amazon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- Bachelor's degree in engineering, management, or technology, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

Preferred qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Solutions Manager, AGS Brazil FSI at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Customer Solutions Manager, AGS Brazil FSI is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on October 26, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud TransformationCustomer ManagementCross Functional LeadershipStrategyAWS

Questions you could be asked

Tell me about a project where cloud transformation was part of your work. What did you do?
Tell me about a project where customer management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Transformation, Customer Management, Cross Functional Leadership, Strategy, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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