Sr. Customer Success Manager, Provider Management

Amazon is hiring a Sr. Customer Success Manager, Provider Management in Shanghai, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Spreadsheets, customer success and account management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead provider strategy, quality standards, and go-to-market execution for Amazon's compliance service platform in China Global Selling.

spreadsheets

customer-successaccount-managementcompliancedata-analysisgo-to-market

Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The China Global Selling (CNGS) team delivers this vision by identifying quality China Selling Partners, bringing their product selection to Amazon's global marketplaces, and driving Selling Partners' success worldwide. We are seeking a Customer Success Manager to lead provider strategy and improve seller experience by leveraging Amazon's compliance service platform to continuously raise provider standards and ensure sellers have access to trustworthy, high-quality compliance solutions across markets. The ideal candidate is a data-driven self-starter who thrives in cross-functional environments and is passionate about helping sellers succeed in global com

Key job responsibilities
- Lead the strategy for continuous provider quality improvement — defining and raising service standards, driving providers to deliver high-quality, compliance solution that support sellers' evolving regulatory obligations across markets
- Own and execute the USSP CN Go-to-Market strategy end-to-end — from lead pool identification and channel planning to traffic-to-adoption conversion optimization — ensuring timely delivery of adoption targets aligned with regulatory milestones.
- Plan and coordinate multi-channel GTM launches for new USSP services and country expansions, including gathering business requirements, aligning cross-functional stakeholders, and developing launch schedules and milestones to ensure on-time delivery.
- Own the end-to-end provider lifecycle and quality strategy for CN service providers on USSP — from vetting and onboarding through performance monitoring, periodic auditing, and exit governance — maintaining and evolving the Provider Quality Scorecard, operating the Bad Actor detection and enforcement framework, conducting competitor benchmarking, and driving provider pricing competitiveness to ensure USSP delivers trustworthy, cost-competitive services at scale.
- Drive continuous Seller Experience improvement through regular seller research, translating insights into actionable product requirements, and managing the Ratings & Reviews system to increase platform transparency and trust.
- Lead cross-functional execution with global partners — owning key adoption and conversion metrics, anticipating regulatory and market changes, and ensuring aligned delivery across all stakeholders.
- Proactively identify trends and growth opportunities through data interpretation; escalate issues timely with concise articulation; measure program impact through stakeholder feedback; and build internal and external relationships to drive USSP's long-term success.

Basic qualifications

- Strategic thinking with the ability to align solutions with customer business goals and develop success plans that drive measurable outcomes.
- Strong relationship-building skills with experience managing customer lifecycle from onboarding through renewal and expansion, serving as a trusted advisor to diverse stakeholders.
- Data analysis proficiency — ability to monitor customer health metrics, track engagement, and leverage data to inform decisions and demonstrate ROI.
- Proactive problem-solving abilities — identifying risks early, mitigating potential issues, and driving resolution across teams.
- Excellent written and verbal communication skills for consultative interactions with audiences at all levels.
- Project management capabilities to manage multiple accounts and workstreams simultaneously with strong prioritization.
- Business acumen to understand customer industries, identify growth opportunities, and act as the voice of the customer internally.
- Deep product or domain knowledge with the ability to guide customer adoption and drive cross-functional collaboration.

Preferred qualifications

- Experience working in a fast-paced and ambiguous environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Success Manager, Provider Management at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Customer Success Manager, Provider Management is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 31, Shanghai.
The job was posted on August 5, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementComplianceData AnalysisGo To MarketSpreadsheets

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Google Cloud

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where go to market was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Compliance, Data Analysis, and Go To Market. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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