Sr. Director

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Senior Director, Visa Access — Strategy, Product & Client Experience:

Visa Access is Visa’s enterprise B2B digital platform for secure access to content, applications, and services with 275,000+ monthly active users. As Senior Director, you will own its multi-year strategy, product direction, business operations, and client experience—shaping its evolution into a more intelligent, integrated, and intuitive platform.

Role Summary:

This role is for a strategic product and transformation leader who can translate client needs and enterprise priorities into a clear roadmap, effective operating model, and measurable outcomes. You will lead a multidisciplinary team and partner globally to simplify access, modernize the platform, and connect the client experience and journey.

You will own product priorities, governance, and business outcomes; Technology retains responsibility for building, running, and securing the platform, and adjacent teams retain ownership of their products.

Key Areas of Responsibility:

Strategic Leadership & Business Operations:

• Define and own the multi-year Visa Access vision, strategy, and roadmap aligned with Client Services and enterprise priorities.
• Set investment priorities and business cases, balancing client value, modernization, operational risk, cost, and delivery capacity.
• Establish the operating model, decision rights, governance, and executive reporting across a federated global organization.
• Measure and communicate value through adoption, client experience, task completion, support trends, and operational performance.

Product & Platform Leadership:

• Lead the product lifecycle from discovery and prioritization through launch, adoption, and continuous improvement.
• Guide platform modernization, content and search, access services, analytics, and reusable application-integration and onboarding capabilities.
• Partner with Engineering, Design, Architecture, IAM, and Technology Operations to deliver secure, reliable, accessible, and scalable experiences.
• Serve as the senior escalation point for portfolio trade-offs, delivery risks, quality concerns, and cross-team dependencies; apply structured problem-solving and mobilize cross-functional partners to resolve issues and escalations quickly and efficiently.

Client Experience & AI Transformation:

• Use client research, journey analytics, and support insights to simplify discovery, enrollment, access, application use, and self-service.
• Align client journey entry points and contextual handoffs while maintaining distinct product ownership.
• Advance intelligent search, personalization, guided journeys, and AI-enabled experiences grounded in governed content and appropriate entitlements.
• Embed responsible, hands-on use of AI in product discovery, requirements, analysis, and decision-making, with measurable productivity and client outcomes.

Access Governance & Operational Excellence:

• Set business direction for simplified and improved access, and self-service account management.
• Partner with IAM, Legal, Risk, and business owners to balance simpler onboarding with security, privacy, and access-control requirements.
• Use telemetry, incident and support trends, and root-cause analysis to improve platform health, release readiness, and issue prevention.

Team Leadership & Global Collaboration:

• Lead and develop a multidisciplinary team across product, business operations, client experience, and enablement; build leadership depth and accountability for outcomes.
• Build alignment across global and regional business, technology, support, publishing, and control partners.
• Partner with Product Marketing and Change Managements teams for change readiness, communications, and adoption for new capabilities and operating models.
• Foster a culture of ownership, client focus, collaboration, experimentation, and measurable impact.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years of work experience with a PhD.
• Significant leadership experience in enterprise product management, platform strategy, business operations, or digital client experience, including leading and developing distributed, multidisciplinary teams.
• Experience collaborating with product, engineering, and design teams across multiple time zones and regions.
• Product and technical fluency across digital experience, identity and access, application integration, data, AI, security, and reliability.
• Ability to establish operating models, governance, KPIs, and portfolio priorities tied to business outcomes.
• Genuine hands-on familiarity with AI tools in a product workflow context — not just awareness, but practitioner-level adoption
• Judgement to evaluate AI capabilities and articulate where they create leverage in product work versus where human judgment remains irreplaceable
• Demonstrated success owning products end-to-end: from strategy through discovery, development, launch, and iteration at scale
• Strong financial and commercial acumen and analytical skills
• Excellent written and verbal communication; strong executive presentation skills and presence.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, or MD); PhD with 9+ years of experience.
• Experience in payments, financial services, fintech, or regulated global B2B platforms, particularly client portals, identity/access, or self-service ecosystems.
• Experience applying generative AI, intelligent search, and agentic capabilities to enterprise client experiences.
• Proven track record of leading large-scale product transformations in global, complex businesses, using client research, analytics, and operational insights to guide decisions.
• Proven ability to lead through influence in a matrixed global organization where you do not own everything but are accountable for outcomes
• Experience managing organizational change — building new operating models, shifting culture, navigating resistance with empathy and conviction
• Strong talent instincts: Ability to identify, recruit, and develop exceptional product talent in a competitive market

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer