Sr. Manager Operations - Local Shops

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams

What’s on Your Plate?

• Accountable for local NFV operational performance including both commercial & operational KPI's
• Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.

What Did We Order? 

• 5-6 years of working experience in same/similar field.
• Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards
• Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.
• Very good analytical skills.
• Very good communicator and collaborator at all levels.
• Back up your opinions with data and clear well-structured cases.
• You are execution focused and have a proven record of success in complex environments.
• Results-driven, high-performing, high-quality work attitude.