Sr. Manager, Safety Programs, NAST Customer Experience & Safety

Amazon is hiring a Sr. Manager, Safety Programs, NAST Customer Experience & Safety in Nashville, United States. It pays $151k-$205k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, safety management and risk management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead a team to build and deploy safety programs, regulatory compliance mechanisms, and operational improvements.

program-managementsafety-managementrisk-managementstakeholder-influence

Amazon is seeking a Sr. Manager, Safety Programs for NA Surface Transportation (NAST) business. You will lead a team to build and deploy mechanisms, with business, tech, and operations partners, that improve on-road safety, regulatory compliance, and the end-customer delivery experience across middle-mile operations. You will thrive in ambiguity and competing priorities, dive deep from strategy to tactics, and act as ambassador, analyst, solutions architect, and implementer. You will propose and implement big ideas across internal customers, external carriers, and drivers. You will partner with legal teams, policy owners, and business leaders to interpret on-road safety regulations and policies, then translate them into effective programs. Your ability to navigate ambiguity, influence stakeholders, and deliver data-driven results will be critical as you shape how Amazon identifies, assesses, and mitigates safety risk. If you are a collaborative problem-solver who can balance customer experience with risk management priorities, we want to hear from you. Our ideal candidate is passionate about safety and compliance and possesses a strong people management and project management background. They will have experience in development and implementation of safety management systems, and work-process simplification.

Key job responsibilities

- Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
- Identify and mitigate program risks with operations, business, and tech partners; communicate with and influence VP-level stakeholders across the org.
- Become the expert on your domain's trends and root causes (safety incidents, or customer experience) and design creative solves.
- Build policy, process, and KPIs that reduce risk and liability in operations or improve customer experience.
- Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
- Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
- Drive consistent outcomes across 3P carrier base
- Partner with Legal to keep mechanisms defensible, including automated-decision compliance.
- Land engineering-first, cross-team solutions where no single team owns the outcome.
- Work from data by partnering with Business Intelligence teams to move from symptom to root cause on large, noisy datasets.

A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

Basic qualifications

- 5+ years of team management experience
- 7+ years of program or project management experience
- Experience working with, presenting to and influencing senior executives up to VP level
- 7+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Preferred qualifications

- Experience implementing repeatable processes and driving automation or standardization
- Master's degree or above in Management, Business Administration, Economics, Engineering, or Marketing
- Experience leading large-scale operational or organizational transformation initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 151,400.00 - 204,800.00 USD annually
USA, TN, Nashville - 136,200.00 - 184,300.00 USD annually
USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

How we rate this

Sr. Manager, Safety Programs, NAST Customer Experience & Safety at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Manager, Safety Programs, NAST Customer Experience & Safety is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $151k-$205k a year.
The role is based in US, TN, Nashville.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementSafety ManagementRisk ManagementStakeholder Influence

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where safety management was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where stakeholder influence was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Safety Management, Risk Management, and Stakeholder Influence. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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