VisaSr. Manager, Workforce Planning Transformation
Visa is hiring a Sr. Manager, Workforce Planning Transformation in Austin, United States. Level rates it ; you can apply on Visa.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include AI agents, strategic workforce planning and program management.
- Level classifies it as a senior role.
- Level lists 837 other open roles at Visa.
- The role was posted in the last few days.
AI in this role
Lead enterprise-wide strategic workforce planning transformation integrating AI agents at the core of operations.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 11-23-2026Job Description
Visa is seeking a Senior Manager, Workforce Planning Delivery to lead the execution and delivery of our enterprise-wide Strategic Workforce Planning (SWP) transformation program. This role is critical to driving the modernization of how Visa plans, develops, and optimizes its global workforce capabilities, bringing AI agents at the core of how we operate.
The ideal candidate is a seasoned program management and delivery expert who thrives at the intersection of strategy execution, organizational transformation, and agile delivery. You will be responsible for facilitating the delivery of strategic workforce planning roadmaps, driving adoption across the enterprise, and ensuring measurable business outcomes.
Key Responsibilities
- Lead end-to-end delivery of the integrated Strategic Workforce Planning transformation program on time, within scope, and on budget
- Translate strategy into action by converting priorities into clear workplans with objectives, milestones, and dependencies
- Orchestrate cross-functional delivery across People, Finance, Technology, and regional teams, managing interdependencies across workstreams while preserving each function's execution ownership and decision rights
- Serve as the central coordination point for stakeholders, ensuring alignment, accountability, and clear communication at all levels
- Establish and drive program governance, including steering committees, decision gates, escalation paths, and reporting cadences
- Manage risks proactively by identifying, assessing, and mitigating issues while ensuring compliance with Visa policies and regulatory requirements
- Deliver executive-ready reporting with concise performance updates and decision materials for senior leadership
- Champion Agile ways of working by embedding agile mindsets and practices into program execution
- Partner with People Technology and product owners to deliver AI-enabled planning capabilities, including AI agents, and the data foundations they depend on
- Lead change management and adoption so planners, People Business Partners, and Finance consistently use new processes and tools
- Optimize resource allocation by maintaining visibility into capacity constraints, trade-offs, and investment priorities
- Analyze workforce data, benchmarks, and market trends to identify performance gaps and improvement opportunities that inform transformation priorities
Qualifications
Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Experience driving large transformation programs or strategic initiatives.
Preferred Qualifications
- Experience in Strategic Workforce Planning, HR transformation, or People Analytics initiatives
- Deep understanding of Agile principles (Scrum, Kanban, SAFe) and demonstrated ability to adapt them to complex enterprise environments
- Proven expertise in managing large portfolios of programs, covering strategy, execution, and governance
- Proven ability to drive operational efficiencies through automation and process redesign
- Experience designing or deploying AI agents and agentic workflows in enterprise processes
- Excellent stakeholder management skills with ability to influence and negotiate with internal and external partners at all levels
- Strong verbal and written communication skills with ability to simplify and communicate complex issues to executive audiences
- Experience working in a global, matrixed organization
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.How we rate this
Sr. Manager, Workforce Planning Transformation at Visa rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where strategic workforce planning was part of your work. What did you do?
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where agile delivery was part of your work. What did you do?
- Tell me about a project where change management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI agents, Strategic Workforce Planning, Program Management, Agile Delivery, and Change Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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