Sr. Marketing Manager, Brand & Content Strategy, Customer Trust External Relations

Amazon is hiring a Sr. Marketing Manager, Brand & Content Strategy, Customer Trust External Relations in Seattle, United States. It pays $142k-$192k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this marketing role: aI is not part of the work.
The listed pay starts close to the typical marketing posting on Level.
Tools and skills the posting cites include Excel, Tableau and content strategy.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead the Americas marketing team to produce external content promoting customer trust and safety initiatives.

ExcelTableau

content-strategybrand-marketingteam-managementcommunications

The Customer Trust External Relations (CTXR) organization works to ensure the public understands the actions Amazon takes to maintain a trustworthy shopping experience—for customers, brands, and selling partners around the world.

We're looking for a people manager to lead the Americas marketing team within CTXR. This is a people-first leadership role for someone who knows how to build, develop, and manage a high-performing team in a fast-paced, content-forward environment. You'll bring experience leading teams that produce a high volume of editorial and event-driven work—and you'll know how to keep that work moving without sacrificing quality or strategic focus.

In this role, you'll set the direction for marketing programs across the Americas region, working closely with communications, policy, and program teams to ensure our external content reflects the reality of Amazon's approach to customer trust. Your team is responsible for producing articles, reports, social content, event programming, and other materials that help influential audiences—including policymakers, regulators, media, brands, and consumer advocacy groups—understand and engage with Amazon's work.

The right candidate is a strong people leader who can coach a team through high-volume production cycles, build a culture of editorial excellence, and bring a clear strategic point of view to how we tell our story across channels and events.

Key job responsibilities
• Lead, develop, and retain a team of marketing professionals responsible for content production and event execution across CTXR programs in the Americas
• Set team priorities and manage capacity, ensuring the team can deliver high-quality work across a sustained volume of content and events
• Coach team members through feedback, career development conversations, and day-to-day guidance—building a culture of accountability, growth, and marketing excellence
• Serve as the primary point of contact for stakeholders across CTXR and Amazon on Americas marketing programs
• Track and report on team output, content performance, and event outcomes—using data to inform strategy and resource decisions
• Represent the Americas marketing team in cross-functional planning, leadership reviews, and stakeholder conversations

Basic qualifications

- 6+ years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams

Preferred qualifications

- Experience using SQL to pull data and metrics to deliver reports
- Experience with basic HTML, website management and content management systems (CMS)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 142,000.00 - 192,000.00 USD annually

How we rate this

Sr. Marketing Manager, Brand & Content Strategy, Customer Trust External Relations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Marketing Manager, Brand & Content Strategy, Customer Trust External Relations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $142k-$192k a year.
The role is based in US, WA, Seattle.
The job was posted on July 15, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Content StrategyBrand MarketingTeam ManagementCommunicationsExcelTableau

Also common in marketing jobs at this level

AI agents AWS Generative AI Python Machine learning LLM

Pay

This job starts at: $142k
Typical marketing job: $146k

This posting starts close to the typical marketing job. See marketing jobs

Questions you could be asked

Tell me about a project where content strategy was part of your work. What did you do?
Tell me about a project where brand marketing was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where communications was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Content Strategy, Brand Marketing, Team Management, Communications, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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