Sr. Mgr, DA & DSP Experience, APAC DSP

Amazon is hiring a Sr. Mgr, DA & DSP Experience, APAC DSP in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, strategy and data analytics among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead the APAC Delivery Service Partner experience team, defining strategy and programs while leveraging internal tools and data analytics.

program-managementstrategydata-analyticsstakeholder-engagementcross-functional-leadership

At Amazon, we're working to be the most Customer-centric company on earth. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. We are looking for a dynamic, organized self-starter to join as the leader for DSP and DA (Delivery Associate) Experience team.

This role leads DSP/DA Experience charter for APAC region and includes defining the strategy along with ownership of local programs based on regional nuances. This role will require creativity and innovation, developing strategy and roadmap across various programs, products, and operations to promote listening and engagement. You and your team will leverage mechanisms to capture the DSP voice and perspective, and bring these insights back to the DSP program and product teams. You will need to use data to identify core improvement opportunities, and tell a compelling story to drive change. You should have a passion for improving the customer experience, diving deep into problem solving, driving innovation using Amazon scale and technology, setting a team strategy, developing talent, and finding ways to introduce structure in an ambiguous space.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
Core Components of the role include:
- Voice of the DSP: Develop a deep understanding of their experience, combining data with anecdotes to develop perspective at the forefront of program / product development.
- Leading programs which impact safety and experience of DSP Delivery Associates (DA)
- Strategy & Operations: In collaboration with WW teams define core strategy to improve DSP experience; develop strategic programs, translate them into a high-impact project roadmap, and execute these programs.
- Data Analytics & Measurement: Utilize analytical skills to understand DSP engagement and connect engagement with performance measurements; communicate data findings and insights to encourage partner teams to improve their products and processes.
- Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Product, Program, Ops teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the DSP experience.

Basic qualifications

- Bachelor's degree
- 7+ years of team management experience
- Experience hiring and developing highly effective and diverse teams.
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- MBA
- Speak, write, and read fluently in Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Mgr, DA & DSP Experience, APAC DSP at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Mgr, DA & DSP Experience, APAC DSP is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on August 6, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementStrategyData AnalyticsStakeholder EngagementCross Functional Leadership

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where stakeholder engagement was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Strategy, Data Analytics, Stakeholder Engagement, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker