Sr. Operations Manager

Amazon is hiring a Sr. Operations Manager. It pays $135k-$183k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.
Posted within the past week.

AI in this role

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers.

As a Senior Operations Manager at our ORF4 site in Virginia Beach, VA, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Be part of something extraordinary from Day One!

What You'll Do
- Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
- Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
- Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
- Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
- Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
- Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
- Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location
- Sophisticated Robotics Facility – ORF4 is an Amazon Robotics Sortable Fulfillment Center featuring advanced automation technology.
- Innovation Hub – ORF4 is at the forefront of Amazon's robotics innovation, offering exposure to next-generation fulfillment technology.
- Convenient Location – Situated at 1833 Twin Mills Road, Virginia Beach, VA, it's only about a 30-minute drive (~21 miles) from Norfolk International Airport (ORF).
- Close to the Beach – The Oceanfront area is just a 15-minute drive from the site – imagine your lunch break views!
- Outdoor Paradise – Home to several state parks, protected beaches, wildlife refuges, and cypress swamps – perfect for nature lovers!
- Military Community – Virginia Beach is home to several military bases, creating a strong, patriotic community with excellent infrastructure.
- 35 Miles of Beaches – The city boasts 35 miles of stunning coastline along the Atlantic Ocean, plus a famous three-mile boardwalk.
- Resort Living – Iconic hotels like the Historic Cavalier Hotel and Beach Club and the Marriott Virginia Beach Oceanfront Resort are nearby, giving the area a resort-town vibe year-round.

Basic qualifications

- Bachelor's degree or equivalent
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Prior experience with performance metrics, process improvement and Lean techniques
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred qualifications

- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
- Experience with a contingent workforce during peak seasons
- Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Virginia Beach - 135,000.00 - 182,700.00 USD annually

How we rate this

Sr. Operations Manager at Amazon rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.