Sr. Operations Manager, SSD

Amazon is hiring a Sr. Operations Manager, SSD. It pays $135k-$183k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, budgeting and strategic planning.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Oversees all aspects of complex facility operations including people management, budgeting, and strategic planning.

operations-managementbudgetingstrategic-planningcontinuous-improvementteam-leadership

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Strategic Responsibilities & Deliverables:
- Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
- Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
- Establishes objectives and metrics for safety, quality, productivity, and customer experience
- Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
- Mentors and develops leaders and staff
- Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
- Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Must be able to stand/walk for up to 10-12 hours
- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

Basic qualifications

- Experience with performance metrics, process improvement and Lean techniques
- Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
- Work flexible schedule including weekends, nights, and holidays
- A completed Bachelor’s Degree from an accredited university
- 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Preferred qualifications

- Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
- Ability to handle changing priorities and use good judgment in stressful situation
- Interest in long-term career development through assignments in multiple buildings across the nation
- Prior leadership development training or participation
- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Visalia - 135,000.00 - 182,700.00 USD annually

How we rate this

Sr. Operations Manager, SSD at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Operations Manager, SSD is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $135k-$183k a year.
The role is based in US, CA, Visalia.
The job was posted on August 21, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementBudgetingStrategic PlanningContinuous ImprovementTeam Leadership

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where budgeting was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where continuous improvement was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Budgeting, Strategic Planning, Continuous Improvement, and Team Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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