Sr. Order Management Lead, eero

Amazon is hiring a Sr. Order Management Lead, eero in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

As a Sr. Order Management Lead on the eero Order Management team, you will be responsible for executing and maintaining eero’s customer and partner order management processes. You will manage communication with eero’s ISP partners and help ensure orders, forecasts, returns, and invoicing processes are efficient and meet SLAs.

We are looking for someone who is passionate about supporting customers, both end users and B2B partners. This is a cross-functional role where you will work closely with several people across our Partner Success, Finance, Business Development, Logistic and Supply Chain teams to ensure that our partners’ orders are managed and fulfilled accurately and efficiently. The ideal candidate is someone who understands ordering, shipping, and billing processes across different channels and also understands the tools that make these processes work, both from an operational and a technical perspective. Strong communication and reporting skills, as well as an aptitude for learning automation of orders and billing are a must.

Key job responsibilities
- Manage and track Order Management tasks for Latin and North American partners, B2B
- Partner with the International Expansion team to launch and manage international Order Management processes and tasks
- Communicate with B2B partners to acknowledge orders and field questions about all things billing, logistics, and returns
- Work with our Logistics and Supply Chain teams to ensure accurate and efficient order processing for ISP partners
- Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
- Be a knowledge and task resource for the company for all things Order Management
- Build new and improve existing Order Management processes and tools
- Help write and maintain documentation for all of eero’s Order Management processes
- Ensure SLAs are met for all of our customers’ orders and troubleshoot systems issues
- Manage end-to-end new partner onboarding into our systems, partnering with Partner Success, Finance, and customers to ensure a seamless setup and enrollment experience

Basic qualifications

- 5+ years of finance, business management and sales operations experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in MS Office including Excel
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Working knowledge of AI tools, with the ability to leverage them to improve efficiency, automation, and process execution.
- Customer-facing experience, with the ability to build relationships, communicate effectively, and support external partners or customers.

Preferred qualifications

- Experience working within a high-growth, technology company
- Experience in business-process design or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Order Management Lead, eero at Amazon rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.