Sr Product Manager Tech

Amazon is hiring a Sr Product Manager Tech in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include product management, roadmap strategy and feature delivery.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Lead technical product management for customer service associate platforms, focusing on associate experiences and workflow automation.

product-managementroadmap-strategyfeature-deliverytechnical-product-managementcross-functional-leadership

Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world.

Our CS Technology organization powers customer service by developing elegant customer and Customer Service Associate (CSA)-facing products globally. These products offer effortless self-service and automation solutions to our customers. When customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customer issues using associate-facing products powered by human-centered design.

Our team is looking for a talented and experienced Senior Product Manager – Technical to own a critical channel and workstream within our associate-facing product suite. In this role, you will balance current-state operational excellence with long-term platform transformation — ensuring your workstream is stable today while building toward the next generation of dynamic, personalised associate experiences. You will manage escalations and backlog prioritisation, integrate new capabilities without degrading the associate experience, and serve as a strong advocate for your work stream across cross-functional teams.

A successful candidate thrives in a highly collaborative, ambiguous, and fast-paced environment, with a proven track record of end-to-end ownership, delivering results at scale, and driving meaningful improvements to both associate and customer experiences.

Key job responsibilities
- Own the end-to-end associate experience for your designated channel or workstream, driving quality, reliability, and continuous improvement
- Manage escalations and backlog prioritization, ensuring the most impactful improvements are delivered efficiently

- Partner with engineering, design, and operations teams to deliver seamless feature integrations that enhance — rather than disrupt — the associate experience
- Advocate for your workstream in cross-functional forums, ensuring new platform capabilities account for your channel's unique requirements
- Balance short-term operational needs with long-term strategic goals, positioning your workstream for scale and future innovation

Basic qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred qualifications

- Experience in building and driving adoption of new tools
- Experience driving platform migrations or workflow modernization initiatives
- Ability to balance short-term operational needs with long-term strategic goals
- Experience working across engineering, operations, and business stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Product Manager Tech at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Product Manager Tech is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 13, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementRoadmap StrategyFeature DeliveryTechnical Product ManagementCross Functional Leadership

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where roadmap strategy was part of your work. What did you do?
Tell me about a project where feature delivery was part of your work. What did you do?
Tell me about a project where technical product management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Roadmap Strategy, Feature Delivery, Technical Product Management, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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