AmazonSr. Product Manager - Tech, Seller Customer Service
Amazon is hiring a Sr. Product Manager - Tech, Seller Customer Service in Detroit, United States. It pays $151k-$205k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this AI product manager role Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include AI ML Technologies, product management and artificial intelligence.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Define roadmap and leverage AI/ML technologies to improve seller customer service support experiences and knowledge discoverability.
As a Sr. Product Manager - Tech on the Seller Customer Service (CS) team, you will play a pivotal role in providing Selling Partners (SPs) with the tools and insights they need to ensure that Buyers receive satisfying resolutions to their CS inquiries as quickly and efficiently as possible. The successful candidate will be exceptional at working backwards from customer to understand their journey, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects/goals, effectively influences across teams, and leveraging data to inform decisions and strategy. Success in this role is defined by delivering experiences that increase customer productivity, delivering concrete business outcomes that accelerate the Amazon flywheel.
Key job responsibilities
- Define business goals, develop a roadmap of projects to achieve your goals, identify risks, and develop mitigation strategies.
- Deliver Three-Year Plans, PRFAQ for new large initiatives, and Business Requirements Documents (BRD) for project requirements.
- Prioritize and manage the product backlog, balancing short- and long-term goals.
- Oversee product development, from research and requirements through to launch.
- Leverage AI/ML technologies to improve knowledge discoverability, accuracy, and personalization.
- Ensure seamless integration with Amazon's CS ecosystem.
- Influence senior leaders, peers, stakeholders and effectively communicate updates, vision, and progress.
- Mentor other product managers and collaborate with engineering, AI/ML, UX, and cross-functional stakeholders.
- Utilize data analytics to define success metrics and drive decisions.
- Gather insights from CS interactions and post interaction survey’s to enhance the overall product and delight customers
About the team
The Seller Customer Service team's mission within the Selling Partner Services (SPS) organization is to provide Selling Partners (SPs) with the tools and insights they need to operate and grow their businesses, while ensuring that Buyers receive swift and satisfying resolutions to their customer service inquiries. These tools and insights help SPs thrive, empowering them to proactively address customer issues, reduce costs, and scale their businesses.
Basic qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- 5+ years of product or program management, product marketing, business development or technology experience
- 5+ years of end to end product delivery experience
- Experience in knowledge management, content management, or AI-driven search solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MI, Detroit - 151,200.00 - 204,600.00 USD annually
How we rate this
Sr. Product Manager - Tech, Seller Customer Service at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in AI product manager jobs at this level
Pay
- This job starts at
- $151k
- Typical AI product manager job
- $178k
This posting starts 15% below the typical AI product manager job. See AI product manager jobs
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where artificial intelligence was part of your work. What did you do?
- Tell me about a project where machine learning was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where data analytics was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Management, Artificial Intelligence, Machine learning, Customer Service, and Data Analytics. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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