AmazonSr Program Manager - Change Management, Hub Delivery
Amazon is hiring a Sr Program Manager - Change Management, Hub Delivery in Bellevue, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include change management, program management and governance.
- Level classifies it as a senior role.
- Level lists 21,000+ other open roles at Amazon.
- The role was posted within the past two weeks.
AI in this role
Manage day-to-day governance operations and change management processes for Amazon Hub Delivery across multiple countries.
Amazon Hub Delivery enables local small businesses to partner with Amazon and provide flexible, cost-effective delivery service that delights customers globally. As an emerging Amazon Logistics delivery channel, Hub Delivery is on an exponential growth trajectory worldwide.
Hub Delivery is looking for a Change Management Sr. Program Manager to run the day-to-day governance operation through which all operational, technology, and policy changes impacting Hub Delivery partners and delivery associates are assessed, approved, and deployed across 7+ countries. You will be the operator of the framework: processing intakes, assessing impact and risk, sizing complexity, routing stakeholder approvals through senior leadership gates, enforcing freeze calendars across global peak events, managing readiness periods, and handling exception escalations. This is a hands-on execution role. You are the person cross-functional teams come to when they need to launch a change and need to know what approvals are required, what the timeline looks like, and whether the freeze window allows it. You will partner with cross-functional leaders across operations, product, network planning, quality, finance, risk, and regional teams to ensure changes are visible, sequenced, and governed consistently worldwide. This role also requires strong collaboration with Communications, Learning & Development, and worldwide delivery program Change Management teams to align processes and enablement programming across delivery channels.
Key job responsibilities
- Process and manage all change management intakes end-to-end: assess scope and risk, size complexity, prioritize, and route through the appropriate governance and approval path
- Enforce freeze calendars and readiness periods across global peak events, managing restricted and blocked windows for 7+ countries
- Route stakeholder approvals through senior leadership gates, track alignment, and escalate when timelines are at risk
- Manage exception requests during freeze periods, ensuring proper justification and leadership sign-off before any change proceeds
- Partner with Communications and Learning & Development teams to coordinate partner-facing messaging, training, and enablement for each change
- Collaborate with worldwide delivery program Change Management teams to align frameworks and drive process consistency across delivery channels
- Identify patterns across intakes to codify repeatable components, close parity gaps between regions, and eliminate scale blockers
- Develop metrics and post-launch review processes to measure change effectiveness, track adoption, and surface improvement opportunities
- Operate autonomously with minimal oversight, managing a high volume of concurrent changes across multiple regions and stakeholder groups
About the team
The Hub Delivery program is part of Amazon's fast growing last mile delivery program worldwide. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios!
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
How we rate this
Sr Program Manager - Change Management, Hub Delivery at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where change management was part of your work. What did you do?
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where governance was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where risk assessment was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Change Management, Program Management, Governance, Cross Functional Leadership, and Risk Assessment. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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