Sr. Program Manager, Delivery Experience, Emerging Stores

Amazon is hiring a Sr. Program Manager, Delivery Experience, Emerging Stores in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, cross functional leadership and customer experience.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Drives global customer shopping and delivery experience programs across international emerging markets.

program-managementcross-functional-leadershipcustomer-experienceinternational-expansionroadmap-planning

Amazon is seeking a Senior Program Manager to enable India and Emerging Markets of Amazon build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a cross-country team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner with teams across the globe to launch and drive impact through bespoke solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.
This role requires willingness to travel internationally across our key IES markets, including Latin America (Brazil and Mexico), Australia, and the Middle East (UAE, Saudi Arabia), to engage directly with local teams, understand market-specific customer behavior, and drive alignment.

Key job responsibilities
As a Sr. Program Manager in the team, you will be responsible for
- Managing the programs for international expansion charter for IES DEX. This will entail working with technical partners like PMs, TPMs, SDEs, SDMs, as well as with local counterparts/product managers across Emerging countries.
- You will own delivery and tracking of critical leadership goals to enable capabilities globally, and hold partner teams accountable to drive impact from the enabled capabilities.
- You will establish mechanisms viz. setup and own the Monthly Business Reviews, progress flashes, etc. to socialize with Senior leadership across IES.
- In partnership with local teams, you will identify new problem sets, cost-saving and CX improvement opportunities, missing product/tech capabilities to inform and shape the IES DEX Roadmap.

About the team
As Amazon International Emerging Stores’s DEX team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs, and translating these concepts into robust scalable products that deliver tangible value to our customers and to the IES business.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience identifying and improving business processes
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience in data analysis and problem solving
- Experience in building financial and operational reports/data sets that inform business decision-making, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
- Experience creating and improving processes
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience developing tools, reports, process maps, scorecards, and data visualizations that improve upon those currently employed for understanding the business and making decisions

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience making business recommendations and influencing stakeholders
- Experience working with global cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Program Manager, Delivery Experience, Emerging Stores at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager, Delivery Experience, Emerging Stores is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 1, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementCross Functional LeadershipCustomer ExperienceInternational ExpansionRoadmap Planning

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where international expansion was part of your work. What did you do?
Tell me about a project where roadmap planning was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Cross Functional Leadership, Customer Experience, International Expansion, and Roadmap Planning. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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