Sr. Program Manager, IN Easy Ship

Amazon is hiring a Sr. Program Manager, IN Easy Ship in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, data analysis and root cause analysis among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive performance improvement initiatives and manage end-to-end seller delivery programs for transportation operations.

program-managementdata-analysisroot-cause-analysiscross-functional-leadershipmetrics-tracking

The India Easy Ship (ES) business team strives to deliver the best seller experience for small, medium and large businesses who wish to partner with Amazon on it's marketplace and shipping offerings. With this mission in mind, the team is looking to hire an analytical-minded, outcome-oriented Sr. Program Manager to support the Trans and Performance charters for IN ES.

Key job responsibilities
- Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

A day in the life
- Partner cross functionally across Operations, Product, Analytics, Account Management and Seller Services teams to drive improvements for the seller
- Deep-dive to identify inherent gaps and trends/patterns in Pick-up Operations and Performance Actions and drive programmatic actions based on derived insights
- Partner with Tech teams to identify, ideate and develop solutions that can lead to step-changes in terms of a seller's pickup experience
- Track and bridge trends in key business metrics at a weekly/monthly cadence to bridge changes with speed
- Institute mechanism that will support the business stay ahead of fast-changing external environment

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Program Manager, IN Easy Ship at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager, IN Easy Ship is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 7, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisRoot Cause AnalysisCross Functional LeadershipMetrics Tracking

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where metrics tracking was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Root Cause Analysis, Cross Functional Leadership, and Metrics Tracking. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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